Job Title: CHANGE MANAGER L3
City: Ashburn
State/Province: Virginia
Posting Start Date: 9/17/26
Job Description:
Job DescriptionThe Change Analyst is responsible for coordinating and executing change initiatives in alignment with organizational objectives. They collaborate with cross-functional stakeholders to ensure changes are properly assessed, approved, communicated, and implemented with minimal disruption. This role requires strong analytical, communication, and problem-solving skills to drive improvements and uphold best practices in change management processes.
Essential Functions:• Change Request Coordination:
o Act as the primary contact for change requests, ensuring they are accurately recorded, categorized, and prioritized.
o Collaborate with teams to investigate the impact, risk, and scope of each change request.
o Facilitate approval workflows with relevant stakeholders and leadership.
͏• Impact & Risk Assessment:
o Evaluate potential implications of each change on existing processes, systems, and resources.
o Work closely with technical teams to develop and review change impact models and implementation plans.
o Recommend mitigation strategies to address identified risks.
• Communication & Stakeholder Engagement:
o Maintain clear and timely communication channels with all impacted parties.
o Create and distribute communications about upcoming changes, ensuring stakeholders have sufficient knowledge and preparation.
o Provide training materials or sessions as needed to support user adoption.
͏• Process Documentation & Continuous Improvement:
o Document and maintain change management processes, standards, and guidelines.
o Identify process inefficiencies and collaborate with team members to introduce improvements.
o Participate in post-change reviews to capture lessons learned and best practices.
• Monitoring & Reporting:
o Track and report on the status and effectiveness of changes, highlighting successes and identifying improvement areas.
o Develop metrics to measure change management outcomes and present insights to leadership.
͏• Technical & Analytical Skills:
o General understanding of IT systems, infrastructure, and service management frameworks (e.g., ITIL).
o Ability to assess risk and impacts in a complex environment.
o Proficient in data analysis tools (spreadsheets, project management applications, etc.).
• Communication & Interpersonal Skills:
o Strong verbal and written communication skills for engaging with diverse stakeholders.
o Ability to convey technical concepts to both technical and non-technical audiences.
o Effective facilitation, collaboration, and negotiation skills.
͏Preferred Qualifications:• Familiarity with ITIL or other IT service management frameworks/certifications.
• Previous experience in project management or related execution roles.
• Experience with ticketing systems and change management tools.
• Experience working with multicultural teams in diverse geographic locations preferred
• Strong customer service, analytical, research, interpersonal and problem solving skills required
• Technical expertise in Infrastructure Management is preferred
• Large Scale Operational Command Center experience and/or IT Service Desk experiences a plus
• Service Now, Business Analytics and Tableau reporting experience
- GenAI and AI Prompt Engineering skill and experiences a plus.
Mandatory Skills: ITIL Change Mgmt.
Experience: 5-8 Years.
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
