About the RoleThe Change Management Specialist is a high-impact, cross-functional role that blends project and change management, analytics, training, operational excellence, and stakeholder partnership and support. The individual will lead end-to-end implementation of a new account management platform, develop resources and training, design KPI frameworks, build reporting dashboards, and establish scalable processes that provide objective visibility into client health, performance, and business outcomes.
Why it's Special- Make a lasting business impact by building the foundational systems that transforms a key area of the organization and enables data-driven decision-making.
- Build something from the ground up in a newly created role with significant autonomy and ownership to design processes, frameworks, and scalable solutions.
- Shape the future of the business by influencing the evolution of the Lender Placed Insurance team.
What You'll DoSystem Launch & Change Adoption:
- Lead the implementation of a new account management platform, driving successful integration across teams, processes, and workflows.
- Develop training, communications, playbooks, and resources that support stakeholder engagement and sustained user adoption.
- Partner with business leaders, stakeholders, and vendors to build trusted relationships, earn credibility with experienced teams, and drive adoption of new processes, systems, and ways of working through collaboration, alignment, and change leadership.
Metrics Design & Data Story:
- Design KPI frameworks, dashboards, scorecards, and reporting solutions that provide visibility into client health, operational performance, and business outcomes.
- Analyze and consolidate data from multiple sources to identify trends, uncover opportunities, and support data-driven decision-making.
- Translate complex data into meaningful insights, business narratives, and strategic recommendations.
SLA Monitoring & Service Delivery:
- Monitor service delivery and SLA performance, identifying trends, recurring issues, and opportunities to improve operational effectiveness.
- Conduct root-cause analysis and partner with cross-functional teams to resolve performance gaps and drive continuous improvement.
- Develop scalable processes and performance measures that enhance consistency, efficiency, and service quality.
Strategic Recommendations:
- Evaluate operational, performance, and business data to develop recommendations that support strategic planning and organizational goals.
- Identify opportunities to improve client health visibility, business processes, performance measurement, and decision-making capabilities.
- Serve as a trusted partner, connecting data, technology, and business needs to drive meaningful impact.
What You'll BringYou'll be a self-starter and strategic problem solver who can influence change, build new capabilities or programs from the ground up, and transform fragmented data into actionable business insights. You'll be strongly skilled in systems thinking and prioritize focus on strategy, innovation, and high-value work.
Required Experience: - 5+ years of experience in project, program, product, or change management
- Experience with end-to-end system implementation and vendor management
- Experience working in cross-functional, complex teams or organizations
Required Skills: - Strong ability to influence, lead organizational change, and drive new processes and ways of working.
- Strong analytical and business acumen to interpret data, translate insights into recommendations, and build reporting dashboards.
- Systems-thinking and root-cause analysis skills to solve complex business challenges
- Proficiency with: MS 365, Word, Excel, PowerPoint, MS Program, Smartsheet and Visio
What other skills/experience would be helpful to have?- Bachelor's Degree in Business, Finance, Analytics, Economics, Information Systems, Operations, or a related field
- Project Management Certifications (CCMP, PMP, or CAPM)
- Proficiency with PowerBI or Tableau
- SQL, Python, or experience with financial analysis/modeling, forecasting, profitability analysis, ROI evaluation
How much should I expect to travel?This is a remote position open to candidates located anywhere within the United States. Limited travel required, up to approximately 5% annually, primarily for team meetings and business events.
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Pay Range:
$74,600.00 - $124,700.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
