Cisco

Change Management Manager

Cisco$134K — $176K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in change management, operational enablement, or similar roles in commerce/technology sectors.
  • Experience leading cross-functional teams and managing complex projects with many stakeholders.
  • Ability to analyze data to impact business decisions and advise management strategies effectively.
  • Excellent communicator, skilled in influencing and collaborating across diverse teams, particularly in virtual settings.
  • Preferred: Bachelor's in Business, Management, or equivalent experience.

Responsibilities

  • Partner with stakeholders to drive change management across functions.
  • Evaluate and suggest solutions for new or improved commerce capabilities.
  • Create and present training sessions and documentation for internal and external teams.
  • Lead the strategy and execution of licensing offer/product/feature migrations.
  • Manage project plans, assess risks, and communicate success metrics.
  • Act as the subject matter expert for Commerce Operations enablement.

Benefits

  • Remote work opportunity from anywhere in the U.S.
Full Job Description
The application window is expected to close on:
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Change Management Manager
  • The application window is expected to close on: August 28, 2026
  • Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
  • This role is remote and can be performed from anywhere in the U.S.


Your Impact

As a Leader in Change Management within Commerce Operations Enablement, you will assess and manage the impacts of changes across the Commerce Lifecycle-from Offer Design through Pre Sales, Post Sales, and Renewals. You will collaborate with cross-functional teams including Acquisition, Sales, Partner, Operations, and IT to build and implement scalable change management enablement solutions. Your role will involve driving engagement, influencing stakeholders, analyzing data, and delivering outstanding enablement experiences that improve operational efficiency and customer happiness You will also lead project planning, execution, and communication, ensuring alignment with business strategy and success metrics.

Key responsibilities include:
  • Partnering with internal and external stakeholders to motivate change management enablement across multiple functions.
  • Assessing and recommending solutions for new or enhanced commerce capabilities.
  • Developing and delivering educational sessions and documentation for partners and internal teams.
  • Leading strategy and execution for licensing offer/product/feature migrations and adoptions.
  • Managing project plans, risks, communications, and success metrics.
  • Serving as the subject matter expert and primary contact for Commerce Operations enablement.


Minimum Qualifications
  • 5+ years of experience in change management, operational enablement, or related roles, preferably within commerce or technology organizations.
  • Demonstrated ability to lead cross-functional teams and manage sophisticated projects with multiple stakeholders.
  • Proven experience analyzing data to drive business outcomes and advise management strategies.
  • Strong communication skills with the ability to influence and collaborate across diverse teams and virtual environments.


Preferred Qualifications
  • Bachelor's degree in Business, Management, or a related field (or equivalent experience).
  • Experience with Cisco Commerce Lifecycle processes, policies, and business rules.
  • Familiarity with CCW, CCWR, EAWS, EAMP tools and platforms.
  • Proficiency in project management methodologies, including PMBOK and Agile/SAFe frameworks.
  • Skilled in Microsoft Office Suite (Word, Excel, Project, PowerPoint) and collaboration tools such as Webex, Quip, SharePoint, Smartsheet, Jira Align, and Jira Cloud.
  • Experience in creating and delivering training content, including video recording and editing.
  • Strong interpersonal skills and ability to communicate with influence at all organizational levels.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
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