CCM Architect

Infosys Limited Digital$96K — $124K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or foreign equivalent in a relevant field; alternative work experience considered.
  • Proven experience in defining and implementing Customer Communications Management (CCM) solutions.
  • Expertise in technology architecture and customer communication management platforms like Quadient Inspire.
  • Experience with scalable and secure communication platforms supporting multiple channels.
  • Strong skills in documenting architectural frameworks and solution designs.

Responsibilities

  • Engage with customers to gather and analyze system requirements.
  • Provide architecture suggestions and contribute to technical framework development.
  • Analyze technologies and tools to recommend optimal solutions that meet business needs.
  • Develop integration strategies and validate proof of concept for architectural solutions.
  • Ensure knowledge transfer and quality standards during transitions.
  • Collaborate with development teams to resolve complex technical deployment issues.
  • Create artifacts of architectural solutions to enhance the team's knowledge repository.

Benefits

  • Medical/Dental/Vision/Life Insurance
  • Long-term and Short-term Disability coverage
  • Health and Dependent Care Reimbursement Accounts
  • Insurance options including Accident and Critical Illness coverage
  • 401(k) plan with salary-dependent contributions
  • Paid holidays and Paid Time Off.
Full Job Description
Job details

Job Role

Architecture Consultant 2

Career Role

Technology Architect - US

Work Location

Minneapolis, MN

State / Region / Province

Minnesota

Country

USA

Domain

Delivery

Interest Group

Infosys Limited

Company

ITL USA

Requisition ID

151177BR

Technical Skills 1

Technology|Customer Communication Management|SmartCommunications

Technical Skills 2

Technology|Architecture|Architecture - ALL

Salary min

96021

Salary max

124827

Overview

In the assigned Job Role of Architecture Consultant 2, your Area Of Responsibility will be as below:
• Participate in customer discussions to gather and analyze system requirements for performance, security and scalability.
• Provide suggestions on solution architecture, contribute to tech framework development, support enterprise architecture definition, and drive design creation
• Identify suitable technologies and tools available in the market, and perform a comparative analysis in line with client's business requirement, thereby identifying optimal architectural solution options
• Participate in developing integration strategies based on validation of proof of concept of proposed architectural solutions
• Facilitate a smooth transition by ensuring knowledge transfer and adherence to quality standards, while contributing to the build and deployment automation strategy
• Collaborate with development teams to resolve complex technical issues using solution deployment and roll out methods, during build, deployment and support phases
• Analyze system performance basis architectural solutions implemented and support in identifying potential risks in the system landscape
• Create artifacts of architectural frameworks and technical solutions, thereby enriching team's knowledge repository

Your contribution to the team:
• The ability to analyse, design, and develop scalable and secure architectures.
• A knack for assessing multiple technologies, tools and frameworks to recommend optimal solutions.
• Understanding of integration methodologies, proof-of-concept validation and deployment strategies.
• The ability to document architectural frameworks and solutions.
• Proactive communication with internal teams and clients, ensuring alignment with business objectives.
• A knack to keep with up technical advancements to ensure relevant and effective recommendations.
• The ability to maintain standards and ensure smooth transition through knowledge transfer

Required Skill and Experience

The CCM Architect is responsible for defining and implementing enterprise-wide Customer Communications Management (CCM) solutions that enable organizations to create, manage, and deliver personalized, compliant, and omni-channel customer communications. The architect provides technical leadership, solution design, governance, and delivery oversight across CCM transformation and modernization initiatives.

Preferred Skill and Experience

Key Responsibilities:
Solution Architecture & Design
• Define end-to-end CCM architecture aligned to business and enterprise architecture standards.
• Design scalable and secure communication platforms supporting print, email, SMS, mobile, and digital channels.
• Develop architecture blueprints, integration patterns, and solution roadmaps.
• Lead CCM platform selection, modernization, migration, and cloud adoption initiatives.
CCM Platform Expertise
• Architect solutions using one or more CCM platforms:
o Quadient Inspire
o Precisely EngageOne
o Doc1
• Define template standards, reusable components, style guides, and content management strategies.

The job entails sitting as well as working at a computer for extended duration. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off

About Infosys Limited Digital

Infosys Limited Digital Careers

Joining Infosys Limited Digital offers a unique opportunity to be part of a global team of professionals who are at the forefront of digital innovation and transformation. Infosys Limited Digital is renowned for its commitment to leadership in technology services and consulting, making it an ideal place for ambitious individuals seeking growth and career advancement.

Explore Job Opportunities

Infosys Limited Digital is actively seeking talented individuals to join their team. With a variety of job opportunities available, candidates can find positions that match their skills and interests. The company values diversity and inclusivity, ensuring that all team members have the opportunity to contribute to their fullest potential.

Experience Professional Growth

At Infosys Limited Digital, professional growth is a priority. The company offers comprehensive benefits and diversity training programs that support both personal and professional development. Employees are encouraged to take leadership roles within projects, fostering a culture of innovation and continuous improvement.

Engage in Meaningful Work

Employees at Infosys Limited Digital engage in projects that transform businesses and industries worldwide. By leveraging cutting-edge technology and deep industry expertise, the team delivers solutions that meet the complex demands of today's digital landscape.

Internship Programs

For those starting their careers, Infosys Limited Digital’s internship programs provide a robust platform for learning and development. Interns gain hands-on experience, working alongside seasoned professionals on real-world projects. This not only enhances their skills but also prepares them for future employment opportunities within the company.

Join a Collaborative Team

Infosys Limited Digital prides itself on its collaborative culture. Team members from around the globe come together to share ideas and strategies, ensuring the best outcomes for clients and stakeholders. Networking within the company is highly encouraged, opening doors to myriad opportunities for career advancement.

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