Job DescriptionNokia of America Corporation, Care Technical Specialist (Multiple Positions), Dallas, TX. Responsibilities - Provide remote technical support to customers for Nokia's Charging solutions, NCC (Nokia Converged Charging), Surepay, and their components.
- Provide root cause analysis for critical network issues, outages, and escalations.
- Analyze, test, troubleshoot, and evaluate existing network systems, and other data communications networks and work closely with Research and Development (R&D), Services teams, and market teams on handling customer issues.
- Perform network maintenance to ensure networks operate correctly with minimal interruption and provide customers with application and network solutions support for complex problem isolation and resolution as well as outage restoration and neutralization.
- Develop tools to make day to day care support easier, share tools with team and other global Charging Care teams.
- Reproduce issues in labs with R&D and Services teams, and address customer escalations with support from market teams.
- Support critical outages and escalations for critical customers.
- Collaborate with global charging care teams by providing knowledge from local customer issue handling and suggest new feature improvements. #LI-DNI
Telecommuting from a location within commuting distance of Dallas, TX may be permitted up to 60%.
QualificationsMust have a Bachelor's degree or foreign equivalent in Computer Engineering, Computer Science, Electrical Engineering, Electronic Engineering, or a related field, and 5 years of post-bachelor's, progressive related work experience.
Of the required experience, must have 3 years of experience with the following:
- Cloud computing platforms, Containerization including, Kubernetes, Docker, and OpenShift.
Of the required experience, must have 5 years of experience with the following:
- 4G, 5G, LTE, VOIP, VoWiFi, VoLTE, and Interoperability testing; Design and configuration of 4G OCS (Online charging System) and 5G CHF (Charging Function);
- Scripting languages: Shell, Perl, and Python;
- Operating Systems: Linux/Unix, Solaris, and Windows;
- Create and debug shell scripts and GUIs;
- Virtualization, including VMWare and OpenStack;
- Defect Tracking Tools, including JIRA, Confluence, and Salesforce;
- Web Servers Apache and Tomcat; Product Tools:
- RoboTester (Devops), RedHat Ansible, HELM Chart, Soap JMETER, Wireshark, Jenkins, GitHub, and Fluentd.
Interested applicants should email their CV to
[email protected] & specify Requisition #TX25-2306091 in the subject line.
If offered employment, must have legal right to work in the U.S. EOE.
Nokia of America Corporation offers a comprehensive compensation and benefits package.
About UsCome create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
Additional Information US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D - Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.About the Team As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
