Nokia

Care Engineer

Nokia • $80K — $95K *
Naperville, IL 60563In-Person
Telecommunications & Hardware
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, engineering, or related field required.
  • Minimum 3 years of experience in technical support or customer-facing roles, ideally in telecommunications.
  • Hands-on expertise in IP Telephony, Nokia TAS/MRF, and Session Border Controller technologies, as well as Kubernetes and container technologies.
  • Strong troubleshooting and problem-solving capabilities to tackle complex technical issues.
  • Excellent communication skills for effective collaboration with customers and teams.
  • Ability to thrive in a fast-paced environment with shifting priorities.
  • Familiarity with industry-standard IP Telephony support tools and protocols is a plus.
  • Relevant certifications, such as Cisco or Juniper, are preferred.

Responsibilities

  • Provide technical support focused on IP Telephony and related technologies.
  • Troubleshoot and resolve complex issues using Kubernetes and container technologies.
  • Perform root-cause analysis and implement measures to enhance stability.
  • Collaborate with various teams to ensure optimal performance and integration of systems.
  • Document processes and share knowledge through knowledge base articles.
  • Stay abreast of industry trends in IP Telephony technologies.
  • Participate in emergency support rotations for critical issue coverage.
  • Conduct performance reviews and health checks to identify bottlenecks.
  • Mentor and train junior staff to encourage continuous learning.

Benefits

  • Opportunity to work with cutting-edge IP Telephony technology.
  • Dynamic work environment with opportunities for professional growth.
  • Participation in emergency support rotations for skill enhancement.
  • Collaborative team atmosphere that values knowledge sharing.
  • Mentorship opportunities to help advance your career.
Full Job Description
Job Description

As a Care Engineer, you will play a crucial role in ensuring the seamless operation of our IP Telephony solutions. Your expertise will be utilized to troubleshoot and resolve complex issues, conduct root-cause analysis, and collaborate with cross-functional teams. This role demands a strong technical background, excellent communication skills, and the ability to provide emergency support.

Responsibilities

  • Provide technical support and guidance to customers, focusing on IP Telephony and Nokia TAS/MRF and Session Border Controller technologies.
  • Troubleshoot and resolve complex issues, leveraging Kubernetes and container technologies for efficient problem-solving.
  • Conduct thorough root-cause analysis and implement preventive measures to enhance system stability.
  • Collaborate with diverse teams to ensure smooth integration and optimal performance of IP Telephony systems.
  • Document and share knowledge through knowledge base articles, fostering a culture of knowledge sharing.
  • Stay updated with industry trends, especially in IP Telephony and Nokia TAS/MRF and Session Border Controller technologies, to provide cutting-edge support.
  • Participate in emergency support rotations, ensuring round-the-clock coverage for critical issues.
  • Conduct regular performance reviews and health checks to identify and address potential bottlenecks.
  • Mentor and train junior team members, promoting a culture of continuous learning and growth.


Qualifications

  • Bachelor's degree in computer science, Engineering, or a related field is essential.
  • A minimum of 3 years of experience in technical support or customer-facing roles, preferably in telecommunications.
  • In-depth knowledge and hands-on experience with IP Telephony, Nokia TAS/MRF and Session Border Controller technologies, Kubernetes, and container technologies.
  • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex issues.
  • Excellent communication and interpersonal skills for effective collaboration with customers and internal teams.
  • Willingness to work in a dynamic, fast-paced environment, adapting to changing priorities and challenges.
  • Ability to work independently, manage multiple tasks, and prioritize effectively.
  • Familiarity with industry-standard tools and protocols for IP Telephony support is an advantage.
  • Certifications in relevant technologies, such as Cisco or Juniper, are highly preferred.
  • A passion for continuous learning and staying updated with the latest advancements in the field.

About Nokia

Nokia is a Finnish multinational telecommunications, information technology, and consumer electronics company. The company was founded in 1865 and has since grown to become one of the largest telecommunications equipment manufacturers in the world. Nokia's products include mobile phones, smartphones, and network equipment, among others. The company is committed to innovation and has a strong focus on research and development. Nokia is also committed to sustainability and has set ambitious targets for reducing its environmental impact. The company operates in over 100 countries and has a strong presence in Europe, Asia, and North America.
Learn more about Nokia
Size
87,927 employees
Market Cap
$25.8 billion
Industry
Telecommunications & Hardware
Net Income
-$2.5 billion
Founded
1865
5 Year Trend
-1.2%
Revenue
$21.8 billion
NASDAQ
NOK
* Ladders Estimates

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