Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field required.
• Minimum 3 years in technical support or customer-facing roles, ideally in telecommunications.
• Proficient in IP Telephony, Session Border Controllers, Kubernetes, and container technologies.
• Strong troubleshooting and problem-solving capabilities for complex issues.
• Excellent communication skills essential for collaboration with diverse teams.
• Adaptable to fast-paced environments with shifting priorities and challenges.
• Ability to manage multiple tasks and work independently.
• Familiarity with IP Telephony support tools and protocols is advantageous.
• Certifications (Cisco, Juniper) preferred but not mandatory.
• Keen interest in continuous learning and industry advancements.

Responsibilities

• Provide technical support for IP Telephony and Session Border Controller solutions.
• Troubleshoot complex issues using Kubernetes and container technologies.
• Conduct root-cause analysis to enhance system stability and implement preventive measures.
• Collaborate with various teams to ensure integration and performance of IP Telephony systems.
• Document knowledge through articles to enhance shared understanding and resources.
• Stay informed about industry trends related to IP Telephony and Session Border Controllers.
• Participate in emergency support rotations for 24/7 coverage and critical issue resolution.
• Conduct performance reviews and health checks to identify and rectify bottlenecks.
• Mentor junior team members, fostering a culture of growth and continuous learning.

Benefits

• Opportunity to work with cutting-edge IP Telephony technologies.
• Exposure to a collaborative, cross-functional team environment.
• Potential for training and mentoring roles to enhance leadership skills.
• Dynamic work environment with evolving challenges and priorities.
• Focus on continuous learning and professional development.