Description

POSITION SUMMARY

The District Manager serves as the primary operational leader for multiple CardVault retail locations, directly overseeing all Store Managers within the assigned district. This is a high-impact, highly visible leadership role responsible for driving consistent sales performance, operational excellence, and brand standards across multiple stores simultaneously. The District Manager acts as the critical link between store-level operations and senior leadership, translating company vision into day-to-day execution, coaching and developing Store Managers.This role requires significant travel between locations.

ESSENTIAL DUTIES & RESPONSIBILITIES

Representative but not exhaustive. Other duties may be assigned as the business evolves.

Leadership & People Management
• Directly oversee, coach, and develop all Store Managers within the assigned district; serve as their primary point of escalation and support.
• Conduct regular one-on-ones, performance reviews, and development conversations with Store Managers to build a high-performing district team.
• Partner with HR and the Director of Operations on hiring, onboarding, discipline, and succession planning for Store Manager roles.
• Foster a culture of accountability, excellence, and continuous improvement across all district locations.
• Identify and develop internal talent pipelines; prepare high-potential team members for advancement.
• Ensure consistent communication of company expectations, policies, and procedures across all stores.
• Responsible for assisting with store launch and employee training for any new store that opens within assigned district.

Sales Performance & Business Results
• Drive district-wide sales results by setting clear performance expectations, analyzing trends, and implementing targeted action plans.
• Monitor key performance indicators (KPIs) - including sales volume, conversion rates, average transaction value, and shrink - across all locations.
• Identify underperforming stores and develop corrective plans in partnership with Store Managers and senior leadership.
• Leverage retail metrics and Shopify reporting to make data-informed decisions on staffing, inventory, and promotional strategy.
• Ensure all locations meet or exceed sales goals, margin targets, and customer satisfaction benchmarks.

Operations & Standards
• Conduct regular store visits across the district to audit operations, brand standards, visual merchandising, and customer experience.
• Ensure all stores maintain safe, secure, and compliant facility environments in accordance with health, safety, and legal regulations.
• Oversee cash handling procedures, opening/closing compliance, and loss prevention protocols across all locations.
• Minimize shrinkage district-wide by identifying patterns, reinforcing security standards, and implementing loss reduction strategies.
• Coordinate with the Director of Inventory & Logistics on inventory management, stock levels, and product flow across district locations.
• Ensure all stores maintain necessary licenses, permits, and compliance documentation.

Product & Brand Knowledge
• Maintain deep knowledge of CardVault's collectible trading card product categories, authentication standards, and market trends.
• Ensure Store Managers and their teams are trained and current on product knowledge, authentication processes, and collector community trends.

Customer Experience
• Ensure consistently high levels of customer satisfaction across all district locations by setting and enforcing experience standards.
• Review and act on customer feedback, complaints, and escalations at the district level; support Store Managers in resolving customer issues.
• Partner with Store Managers to build and maintain relationships with key collectors and preferred patrons at each location.

Communication & Cross-Functional Collaboration
• Serve as the primary communication between district Store Managers and CardVault's senior leadership and operational teams.
• Provide regular district performance reports, insights, and recommendations to senior leadership.

O Other duties as assigned

Requirements

QUALIFICATIONS
• 2-4 years of retail management experience required, multi-unit management preferred. (collectible or, specialty retail strongly preferred)
• High School Diploma or GED required; Bachelor's degree in Business, Retail Management, or related field preferred.
• A comprehensive knowledge of sports and/or trading cards
• Strong people leadership skills with demonstrated ability to recruit, coach, develop, and hold accountable a team.
• Excellent business acumen with the ability to analyze retail metrics and translate data into actionable strategies.
• Strong decision-making and problem-solving skills; ability to act decisively in a fast-paced, high-growth environment.
• Proficient in Microsoft Office Suite and retail business systems; Shopify experience a strong plus.
• Exceptional communication skills: written and verbal with the ability to influence across all levels of an organization.
• Ability to travel regularly between district locations; valid driver's license required.
• Availability to work evenings, weekends, and holidays as required by business needs.

PHYSICAL DEMANDS, WORK ENVIRONMENT & SCHEDULE

The physical demands described are representative of those required to perform the essential functions of this role. Reasonable accommodations will be made for individuals with disabilities in accordance with the ADA and applicable state and local laws.
• Significant travel between CardVault store locations within the assigned district is a core requirement of this role.
• Ability to maneuver around sales floors, stock rooms, and office environments across multiple store locations.
• Ability to lift and carry up to 30 lbs using proper lifting techniques.
• Extended use of computer, phone, and video conferencing tools for communication and reporting.
• Non-standard hours are a regular expectation including evenings, weekends, and holidays required based on district needs and store schedules.