Job Title: CAPACITY MANAGER L2

City: Charlotte

State/Province: North Carolina

Posting Start Date: 7/7/26

Job Description:

Job Description

Role Name: Capacity Management

Primary Skills: Capacity Planning, Performance Management, ITIL, Capacity Forecasting, Risk & Regulatory Management

Secondary Skills: Splunk, Dynatrace, AppDynamics, ITSM, Infrastructure Architecture, SAR/PerfMon, TrueSight, Jira, Confluence

POSITION_SUMMARY:

Key responsibility: Includes Risk and Regulatory Management, Information Security Generalist Skills, Information Security Management

Primarily capacity management of mid-range systems and infrastructure

Ability to communicate and provide capacity executive summaries to our partners and stakeholders

Providing data analytics and capacity forecast models

Understanding of hardware Infrastructure, architecture and disaster recovery

IT Service Management (ITSM)

Advisor for system and application performance improvements with other partners and stakeholders

Preferred understanding of Agile methodologies, Splunk data mining expertise, and demand data/BVI concepts

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Job Description

Candidate will participate in multiple projects and have a specific set of deliverables around Performance and Capacity

Includes Risk and Regulatory Management, Information Security Generalist Skills, Information Security Management

Candidate will be required to review technical project documentation in an effort to identify performance and capacity impacts to the infrastructure. Projects identified with impact will be engaged and the candidate will provide support and consulting for the project(s) in question.

Candidate will work with other support teams to collectively provide forecasts and models for performance and capacity of impacted components.

Once performance testing is underway, the candidate will review saturation test results and artifacts (e.g., AppDynamics, DynaTrace, Splunk, SAR/vmstat, application logs and Performance Center results) to measure and interpret capacity thresholds/limits.

Candidate will also be required to support capacity related BAU activities associated to audit requirement.

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REQUIRED_SKILL:

"Includes Risk and Regulatory Management, Information Security Generalist Skills, Information Security Management

Experience/ Preferred Skills:

Minimum experienced greater than 3-5 years of IT Capacity Management

Demonstrate knowledge of capacity planning methodologies.

Demonstrate knowledge of mathematical/statistical and quantitative analytics

Demonstrate knowledge of ITIL capacity management best practices COBIT framework.

The candidate will be expected to foster a culture of support and knowledge sharing.

DESIRED_SKILL

"Desired Experience with:

Infrastructure architecture

ITSM

AppDynamics/DynaTrace

Splunk

Operating System Performance Measurement Tools (SAR/PerfMon)

True Sight Capacity Optimizer

Agile Framework - Jira/Confluence

Mandatory Skills: ITIL Capacity Management.

Experience: 5-8 Years.

The expected compensation for this role ranges from $60,000 to $135,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

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