California Workers' Compensation ConsultantLocation: California Marsh Office (San Francisco, Los Angeles, Irvine)- Hybrid (3 days/week in office)Position Summary: We are hiring a California Workers' Compensation Consultant to join Marsh's Claims Consulting Practice. This hybrid role (three days per week in-office) role blends deep technical mastery of California workers' compensation law and claims practices with a consultative, outcomes-focused mindset. This position focuses on evaluating CA workers' compensation claims, identifying and driving practical solutions, and improving claim and program performance. As a seasoned individual contributor, you'll work independently to assess high-exposure, complex and litigated California Workers' Compensation claims, collaborate with internal and external stakeholders, and help deliver measurable improvements and claim outcomes for clients.
What will you do?- Evaluate individual CA workers' compensation claims, including complex and litigated matters, to identify root causes and improvement opportunities.
- Lead strategy discussions and action planning with claim adjusters, TPAs, carriers, and client stakeholders to move claims to timely resolution.
- Develop client-ready deliverables (reports, executive summaries, presentations, and recommendations) that clearly articulate findings, expected impact, and next steps.
- Create and manage workplans for engagements or workstreams, track milestones, and ensure deliverable quality and compliance with practice standards.
- Support implementation activities as needed (process redesign, KPI definition, settlement strategy, pilot testing, and change management).
- Conduct audits and compare actual claim performance against industry best practices and client expectations.
- Collaborate with practice leadership and cross-functional Marsh teams to escalate risks, align priorities, and surface opportunities to expand services.
- Maintain continuous knowledge of CA jurisdictional laws, claims lifecycle best practices, and market trends to inform recommendations.
- Contribute to knowledge management by documenting methodologies, templates, and lessons learned.
What can you expect?- High-impact, varied work addressing complex client claim programs in a fast-paced consulting environment.
- Regular interaction with claim adjusters, mid-level client leaders, and opportunity for exposure to senior client stakeholders.
- Collaborative environment with a diverse internal team of consultants, practice leaders, and Marsh distribution partners.
- Professional development through challenging engagements, mentoring opportunities, and knowledge sharing.
- A hybrid working model that balances in-office collaboration with remote-focused analysis and client work.
What's in it for you?- Work for a recognized global brand serving leading commercial clients.
- Opportunity to shape claims outcomes and influence client programs nationwide.
- Career growth opportunities within Marsh's Claims Consulting Practice and broader firm.
- Inclusive culture with Employee Resource Groups, mentoring, and internal mobility.
- Competitive compensation and a comprehensive benefits package beginning Day 1 (medical, dental, vision, disability, life insurance), plus retirement contributions and match after one year.
- Flexible work arrangements and learning & development support, including tuition reimbursement and employee stock purchase participation.
We will count on you to:- Collaborate effectively with TPAs, carriers, claim administrators, and clients to achieve efficient, compliant claim resolutions.
- Use strong problem-solving skills to identify pivotal issues and recommend pragmatic strategies that move claims to resolution.
- Lead case-level strategy conversations with adjusters, TPAs, carriers, defense counsel, and clients.
- Own the quality of assigned deliverables and ensure work meets the practice's standards for accuracy, clarity, and impact.
- Apply advanced knowledge of claims, insurance, and risk management trends to generate actionable insights for clients.
- Challenge existing practices and propose innovative, evidence-based solutions that improve quality, compliance, and performance.
- Communicate findings clearly and persuasively to both operational and management-level audiences.
- Support teammates by sharing expertise, contributing to process improvements, and mentoring less-experienced colleagues.
What you need to have?- BA/BS degree in a relevant field or equivalent insurance/claims experience.
- Minimum of 5 years' significant experience handling California Workers' Compensation claims, including complex and litigated files in both Insured and Self-Insured environments.
- Demonstrated expertise with CA jurisdictional laws, claims processes, and resolution mechanisms.
- Experience in claim management strategies that promote early resolution and effective settlements.
- Proficient analytical skills and experience preparing client-facing reports and presentations.
- Excellent verbal and written communication skills with demonstrated ability to influence claim outcomes through clear recommendations.
- Comfort with Microsoft Office (Excel, PowerPoint, Word) and common RMIS or claims systems; willingness to travel as required.
What makes you stand out?- Proven deductive reasoning and experience evaluating challenging claim situations to craft successful solutions.
- Hands-on RMIS or claims system experience as an end user.
- Prior leadership experience (2+ years) in a Team Lead, Account Services, or supervisory role with a carrier, TPA, or self-insured employer.
- Practical experience with both insured and self-insured claim administration and regulatory requirements.
- Track record of delivering results in fast-paced environments and managing competing priorities.
- Ability to present complex concepts visually and verbally to senior leaders using Excel and PowerPoint.
- A commitment to professional excellence and specialized expertise in the California workers' compensation industry with industry recognized designations and certifications such as SIP, WCCA, CWCP, AIC, ARM
What success looks like- Clear, actionable case recommendations that move claims to timely, defensible resolution.
- Quantified improvements on the claims you touch (reduced exposure, shorter lifecycle, successful settlements).
- Positive working relationships with adjusters, TPAs, defense counsel, and client stakeholders who rely on your California expertise.
The applicable base salary range for this role is $92,500 to $197,100.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
