Position Summary

The Calibration Service Manager is responsible for leading the strategic and operational functions of the calibration laboratory. This role ensures technical excellence, regulatory compliance, operational efficiency, and financial performance. The ideal candidate brings strong leadership, experience managing technical assets, and a proactive mindset to drive innovation, automation, and continuous improvement. This position plays a key role in production planning, customer satisfaction, and long-term business growth.

Responsibilities

• Oversee Lab Operations: Manage day-to-day calibration activities, ensuring quality, safety, and compliance with Transcat Quality system, ISO/IEC 17025, and other regulatory standards.
• Enhance Customer Satisfaction: Collaborate with customers and Sales to deliver tailored calibration solutions and address service issues with sustainable corrective actions.
• Oversee Financials & Strategy: Manage lab budget and P&L; contribute to strategic planning, equipment investment, and long-term growth initiatives.
• Lead Production Planning: Develop and execute schedules, allocate resources, and monitor throughput to meet turnaround time and production goals.
• Drive Automation & Process Improvement: Identify, implement, and scale automation and digital tools to boost accuracy, efficiency, and productivity across lab functions.
• Ensure Quality & Compliance: Adhere to a robust quality management system; lead internal audits and continuous improvement efforts to uphold accreditation and safety standards.
• Manage Team Performance: Recruit, train, and develop staff; conduct performance reviews, support cross-training, and foster a culture of accountability and growth.
• Champion Safety & Risk Management: Ensure lab safety protocols are followed and serve as the on-site Facility Safety Officer (FSO).
• Model the Company's values to influence others to perform in an aligned manner.
• Ensure training and development plans are in place and communicated to employees to drive performance improvement and career progression.
• Complete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline.
• Other duties as assigned

Qualifications

Required Knowledge, Skills, and Abilities

• Deep knowledge of calibration standards, quality systems (e.g., ISO/IEC 17025), and measurement instrumentation
• Experience with LIMS or laboratory automation platforms
• Six Sigma or Lean certification
• Strategic planning or change management experience
• Financial planning and business case development

Education and Experience

• Bachelor's degree in Engineering, Metrology, or Business Management (or equivalent experience)
• 5+ years of experience in a calibration lab, including 2+ years in a leadership or management role.
• Experience with customer-facing roles and business planning, including P&L responsibility.
• Demonstrated experience with production planning, lean manufacturing, and automation implementation.
• Strong leadership, coaching, and team development skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for qualified individuals with disabilities if necessary to perform the essential functions of this position.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.