As the Café Coach, you9ll have the unique role of leading a Café team and facilitating legendary experiences for our Customers.  As the face of Capital One in the community, you9ll build alliances with local organizations and collaborate with vendors to generate new business.  You9re more than just a manager for the Café Ambassador team, you9ll be a trusted mentor and guide for their individual development and overall team performance.  Don9t just take our word for it, check out what our Café Ambassadors and Café Coaches have to say about their experience at Capital One, and learn more about working in our Cafés: https://www.capitalonecareers.com/cafe-home

Here9s what we9re looking for in you:

- You9re a mentor. You9ll lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team.

- You9re obsessed with the Café experience and bring our brand to life. You9ll take pride in maintaining the physical space and coaching Café Ambassadors to create a welcoming environment for Café customers and visitors.

- You9re a forward thinker and drive continuous improvement. You never settle for the status quo. In fact, discovery drives you, and you9re bringing everyone along for the ride.

- You9re a proven leader with a franchise ownership attitude. You9ve been there, done that as a manager of a team focused on achieving and exceeding customer-based goals and metrics.

- You9re friendly and engaging and can connect with Café visitors and regulars alike. Yep, you9re a people person - whether you9re handing out free coffee cards, helping folks with technology challenges or simply showing off some of the cool services and products we offer.

- You9re part of the community and have a deep understanding of your market. You9ll work with local businesses, nonprofits and charities to plan events both in and outside of the Café.

- You9re naturally curious and like to learn. We9ll teach you what Capital One has to offer our customers - products, services and experiences - to help steer them in the right direction toward their financial goals.

- You9re digitally savvy. You9ll showcase what9s possible in our physical space and how to easily navigate our mobile and online experience.

- You9re a customer advocate. You are always within reach when our customers need assistance. They rely on you to steer them in the right direction. You listen with patience and offer advice that9s concise and easy to understand.

- You9re a team player. You9ll work with an energized team of Café Ambassadors and help inspire your teammates as they inspire you...If you9re nodding along and like what you9re reading, let9s talk. 

Basic Qualifications:

- High School Diploma, GED, or Equivalent Certification 

- At least 2 years of Customer, Retail, or Financial Services experience

- At least 1 year of People Management experience or 2 years Retail Bank Experience

Preferred Qualifications:

- Bachelor9s Degree

- 3+ years of Customer, Retail, or Financial Services experience

- 2+ years of People Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate9s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.