Salesforce

Business Value Services Sr. Manager / Director

Salesforce$128K — $256K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Proven executive engagement with C-level stakeholders in CBS and TMT sectors.
  • Robust commercial acumen for influencing sales strategies and driving outcomes.
  • Strong strategic storytelling capabilities to simplify complex narratives.
  • Experience in management consulting or advisory roles focused on outcome-based selling.
  • Advanced financial modeling and analytical skills for impactful communication.
  • Ability to lead cross-functional teams in matrixed environments.
  • Interest in bridging business and technology in discussions.

Responsibilities

  • Engage with C-suite executives to co-develop strategic investment cases.
  • Partner on strategic account planning to shape priorities and accelerate deals.
  • Facilitate workshops to identify business drivers and quantify outcomes.
  • Lead the development of compelling business case narratives.
  • Shape commercial strategies and support negotiations to align customer and Salesforce objectives.
  • Track and communicate realized value post-sale as part of ongoing partnerships.
  • Drive internal enablement and share best practices across teams.

Benefits

  • Support for achieving work-life balance through various resources.
  • Access to AI tools that enhance personal and professional effectiveness.
  • Robust opportunities for professional growth and mentorship.
  • Unique work environment that encourages innovation and collaboration.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About the Role This is a high-impact opportunity to join Salesforce’s Business Value Services (BVS) team—a unique blend of executive advisory, commercial execution, and strategic consulting. The BVS team partners directly with senior sales leaders on our largest, most strategic accounts. As Manager / Sr. Manager of Business Value Services, you will engage C-suite and executive stakeholders to shape transformational programs, quantify business outcomes, and drive commercial success. You’ll be instrumental in defining value-based strategies, building executive-ready business cases, developing deal structures, and driving differentiated sales motions. This role sits at the intersection of sales execution and long-term strategy, ideal for commercially savvy consultants with a passion for customer impact and tangible business results. Responsibilities - C-Suite Advisory: Engage directly with customer executives to understand their priorities and co-develop strategic investment cases tied to their business goals. - Strategic Account Planning: Partner with sales leadership on high-priority accounts to shape pursuit strategies, qualify opportunities based on business impact, and accelerate deal cycles. - Value Discovery & Quantification: Facilitate customer workshops to uncover key business drivers, identify transformational opportunities, and quantify financial outcomes (e.g., ROI, TCO, payback period). - Business Case Development: Lead the creation of compelling business case narratives and executive presentations that communicate Salesforce’s differentiated impact. - Commercial Deal Structuring: Partner cross-functionally to shape commercial strategies and support deal negotiations, aligning customer value with Salesforce growth objectives while proactively identifying and mitigating strategic, competitive, and operational risks to accelerate sales outcomes. - Value Realization: Post-sale, partner with customer success and sales teams to track and communicate realized value, reinforcing Salesforce’s long-term strategic partnership. - Thought Leadership: Drive internal enablement, methodology evolution, and best practice sharing across sales, solution engineering, industry teams, and other stakeholders, while mentoring junior team members and helping scale value methodologies across Business Value Services and the broader Salesforce organization. What We’re Looking For - Proven Executive Engagement Experience: Ability to lead complex value-driven conversations with C-level stakeholders in Consumer Business Services (CBS) and/or Technology, Media, and Telecommunications (TMT) - Commercial Acumen: Track record of shaping deals, influencing commercial strategy, and driving business outcomes across complex, enterprise sales environments. - Strategic Storytelling Skills: Ability to distill complex data and insights into crisp, executive-friendly narratives that influence decision-making. - Consultative Mindset: Background in management consulting, corporate strategy, or customer-facing advisory roles with demonstrable success in outcome-based selling. - Analytical Rigor: Advanced financial modeling and quantitative analysis skills with the ability to simplify and communicate key takeaways. - Cross-Functional Leadership: Experienced in navigating matrixed organizations, driving alignment across sales, solution engineering, pricing, legal, and customer success teams. - Technology Curiosity: Comfort engaging in discussions that bridge business strategy and technology enablement. Preferred Qualifications - 10 years of relevant professional experience - Experience supporting or selling into CBS/TMT verticals - MBA or equivalent advanced degree - Familiarity with enterprise SaaS business models and Salesforce solutions Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,040 - $232,750 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $128,660 - $256,060 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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