Fiserv

Business Transformation Manager

Fiserv$120K — $198K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Finance, Engineering, Analytics, Economics, or related field.
  • Proven experience managing large, cross-functional initiatives with multiple stakeholders.
  • Ability to influence senior leaders and align organizations without direct authority.
  • Strong executive communication skills for developing presentations for top leadership.
  • Experience translating ambiguous business issues into actionable plans.
  • Solid analytical and financial acumen to leverage data for decision-making.
  • Excellent project management skills for overseeing timelines, risks, and reporting.

Responsibilities

  • Serve as a trusted advisor to senior leadership on high-priority challenges.
  • Translate strategic objectives into measurable roadmaps for execution.
  • Drive alignment across diverse, cross-functional stakeholders.
  • Lead complex initiatives by designing scalable operating models and process improvements.
  • Facilitate executive workshops and build business cases for leadership.
  • Oversee pilot programs through to full operationalization, ensuring value realization.
  • Coach junior team members to maintain quality execution at every stage.

Benefits

  • Opportunity to influence strategic direction in a leading financial technology organization.
  • Access to professional development and mentorship within a collaborative environment.
  • Engagement with a variety of stakeholders across high-impact projects.
  • Chance to build significant executive presence through high-level presentations and workshops.
  • Contributing to initiatives in areas like digital transformation and customer experience.
Full Job Description
Job Title
Business Transformation Manager

What does a successful Business Transformation Manager at Fiserv do?

A successful Business Transformation Manager serves as a trusted advisor to senior leadership, bringing a structured problem-solving approach to ambiguous, high-priority challenges and translating strategic objectives into actionable, measurable roadmaps. Operating in highly matrixed organizations, they expertly drive alignment across diverse, cross-functional stakeholders-including Product, Technology, Sales, Operations, and Finance-by influencing teams without direct authority and proactively resolving risks, dependencies, and execution barriers. From concept through execution, they lead complex initiatives by designing scalable operating models and process improvements, facilitating executive workshops, and building leadership-ready business cases. Ultimately, they ensure long-term value realization by overseeing pilot programs through to full operationalization, establishing rigorous KPI frameworks to track business impact, and coaching junior team members to ensure quality execution at every stage.

What you need to have:
  • Bachelor's degree in Business, Finance, Engineering, Analytics, Economics, or a related field.
  • Proven track record managing large, cross-functional initiatives with multiple stakeholders and competing priorities.
  • Demonstrated ability to influence senior leaders and drive alignment across organizations without direct reporting authority.
  • Strong executive communication skills, including development of presentations for Vice Presidents, Senior Vice Presidents, and executive leadership teams.
  • Experience translating ambiguous business problems into structured recommendations and execution plans.
  • Strong analytical and financial acumen with experience leveraging data to support decision-making.
  • Excellent project management skills with experience managing timelines, dependencies, risks, and executive reporting.
  • Ability to operate independently in a fast-paced environment while maintaining strong attention to detail.


What would be nice to have:
  • Experience at a leading consulting firm (McKinsey, Bain, BCG, Accenture Strategy, Deloitte, PwC, EY, KPMG) or equivalent internal strategy/transformation organization.
  • Experience leading enterprise transformation, digital modernization, AI initiatives, customer experience programs, or operating model redesign efforts.
  • Background in payments, fintech, merchant acquiring, financial services, software, or technology-enabled services.
  • Expertise in executive storytelling, board-level presentations, and business case development.
  • Experience working with Product, Engineering, and Data teams to bring strategic initiatives from concept to production.
  • Proficiency with PowerPoint, Excel, Power BI, Tableau, JIRA, Confluence, and related tools.
  • Strong problem-solving toolkit including hypothesis-based thinking, root-cause analysis, process mapping, stakeholder interviews, and KPI framework development


Salary Range
$120,000.00 - $198,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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