Position Overview

As a Business Technology Manager Sr., within PNC's Technology organization, you will be based in Dallas TX.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We are looking for an accomplished and experienced Business Technology Manager Sr. leader to lead the day-to-day operations of our enterprise Kubernetes-based container orchestration platforms. This role serves as a link between technical engineering teams and business stakeholders, ensuring scalable infrastructure solutions are developed, maintained, and widely adopted while prioritizing user experience.

The successful candidate will be instrumental in shaping the Day-2 operations strategic direction, defining the roadmap, and facilitating adoption of container hosting platforms across both on-premises and cloud environments.

Key Responsibilities:
Platform Leadership: Maintain highly resilient, secure, and scalable containerized infrastructure
Performance Optimization: Oversees product metrics to enhance the performance, usability, and reliability of containerized workloads across various environments
Upgrades & Maintenance: Execute seamless, zero-downtime Day-2 operations, including Kubernetes minor/major version rollouts
Security & Compliance: Enforce container security best practices, scan images, secure runtime, enforce policies, vulnerability management, and meet enterprise standards
Operational Excellence: Partner with DevOps, security, and networking teams to optimize CI/CD pipelines, container runtime environments, and infrastructure-as-code (IaC)
Resource Efficiency: Prevent cluster over-provisioning by managing resource requests/limits & horizontal/vertical scaling
Cost Optimization: Enhance cluster efficiency and resource management, minimize on-prem / cloud expenses through effective container orchestration, and strengthen system performance and reliability in accordance with SLOs/SLAs
Incident Response: Serve as the escalation lead for production cluster outages, establishing strict root cause analysis (RCA) workflows

Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 10+ years in technology with extensive experience leading Container Platform Operations teams preferred. Advanced level understanding of customer experience
• 10+ years of expert-level knowledge of Kubernetes, Docker, Helm, CI/CD tools (e.g., Jenkins, GitLab CI), public cloud providers, and platform engineering domains preferred.
• Experience in Agile software development environments, preferably with developer platform products.
• Strong background in Kubernetes, container orchestration, and DevOps tooling (e.g., Helm, ArgoCD, Jenkins, GitOps).
• Familiarity with cloud providers (AWS, Azure, GCP) and on-prem solutions (OpenShift, bare-metal Kubernetes, etc.)
• Proven ability to build technical strategy and lead in a matrixed organization.
• Excellent communication skills, both written and verbal, with the ability to present complex technical information to non-technical stakeholders.
• Ability to lead cross-functional teams and manage multiple stakeholders effectively.

Preferred Skills:
• Kubernetes Expertise: Strong understanding of Kubernetes cluster architecture, workload orchestration, networking, RBAC, and security best practices.
Hybrid-Cloud & On-Prem Platforms: Hands-on knowledge of hybrid and multi-cloud environments and experience integrating Kubernetes with enterprise systems.
Agile Practices: Deep experience with Agile methodologies and backlog/project management tools (e.g., Jira, Rally, ADO).

Licenses and Certifications:
• Kubernetes certifications (CKA, CKAD, or CKS) strongly preferred
• Cloud certifications (AWS/Azure/GCP) a plus

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides solutions for IT and business management on applying technology to strategic business opportunities, planning and implementation of cross-functional applications.
• Initiates, owns and drives the identification, evaluation and direction of solutions that are cost effective and meet complex business requirements.
• Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization.
• Manages the consulting services and communications to internal business groups on process improvement projects designed to support product strategies and revenue generation/cost reduction.
• Manages the analysis & elicitation of complex client requirements, and the transformation of requirements into functional/non-functional requirements.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Application Development, Building High Performance Team, Business Management, Collaborative Team Work, Communication, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies
Budgeting, Business Acumen, Consulting, Influencing, IT Project Planning and Organization, Product and Vendor Evaluation, Relationship Management, Requirements Analysis

Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.