Huntington National Bank

Business Systems Analyst Lead

Huntington National Bank • $95K — $115K *
Columbus, OH 43230In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or 5 years equivalent experience
  • 5 years' experience in driving efficiencies or revenue
  • Excellent customer management skills
  • Ability to apply critical thought to business problems
  • Proficiency in Microsoft Office tools including PowerPoint, Excel, and Teams
  • Strong communication skills across all management levels
  • Experience with Verint Workforce Optimization suite is a plus

Responsibilities

  • Lead complex Enterprise Contact Center projects to completion
  • Collaborate with Business Analysts to implement agile methodologies
  • Monitor product status and communicate issues to leadership
  • Drive efficiency by leveraging existing technology and processes
  • Mentor junior colleagues and foster their development
  • Communicate strategy and value through presentations for leadership
  • Understand and articulate business problems to IT delivery channels

Benefits

  • Flexible work-from-home options
  • Opportunities for team collaboration in office
  • Mentorship and development opportunities
  • Access to advanced technology for efficient project management
Full Job Description
Description

Leads the more complex Enterprise Contact Center products projects to completion, working with Business Analysts and Business System Analysts to break down work into agile methodology and to ensure all expectations are met. Monitors product to provide transparency to Business and IT leadership on project status and any issues. Leverages existing technology and processes to drive efficiency and increase production. Mentors junior level colleagues as necessary.

Basic Qualifications:
  • Bachelors degree and/or 5 years equivalent experience
  • 5 years' experience driving efficiencies and/or revenue


Preferred Qualifications:
  • Excellent customer management skills.
  • Must be willing to provide consultative direction to business leaders.
  • Must be able to apply critical thought to understand business problems and recommend processes and/or technology solutions.
  • Must be self-driven with a "ownership" mindset. Must be able to quickly learn new application functionality.
  • Proficient in Microsoft Office: PowerPoint, Excel, Word, Visio, Teams, SharePoint
  • Comfortable communicating with all levels of management
  • Able to quickly produce presentations which communicate strategy and value to various levels of leadership. Well organized, with data and visual aids.
  • Must be able to meet deadlines and produce deliverables provided by management
  • Must have an innate desire to produce good and useful work which manifest as complete ownership of their business.
  • Comfortable cultivating relationships with IT and business partners.
  • Ability to partner with business groups, understand their problem and articulate it back to IT delivery channels.
  • Ability to relate to the mind of the consumer.
  • Must be sensitive and willing to work with business partners in a manner which recognizes and respects staffing capacities, schedules, and political pressures.
  • Must be willing to attend on-site meetings on occasions.
  • Ability to work with architect and product group manager to set overarching direction and road map for business processes and the contact center platform.
  • Ability to manage a large and complex number of products and services across multiple lines of business.
  • Ability to produce a request for proposal, score offerings and show business value.
  • Be subject matter expert for the Verint Workforce Optimization suite.
  • Must understand practices for speech analytics, workforce management, agent performance management, quality management
  • Previous Verint experience is a plus
  • Previous IVR and call routing experience a plus.


Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes

Workplace Type:
Remote

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

About Huntington National Bank

Huntington National Bank Careers

Join the dynamic team at Huntington National Bank, a place where your career aspirations align with outstanding job opportunities. Our commitment to innovation, leadership, and professional growth makes Huntington an ideal environment for your ambitions to flourish.

Work You’ll Do

At Huntington, we empower our employees to master their career paths in the banking industry. As a member of our team, you will engage in meaningful work that directly impacts our clients and communities. With a focus on digital transformation and financial solutions, Huntington stands at the forefront of the banking sector.

Lead with Innovation and Leadership

Huntington National Bank is not just a bank; it's a pivotal platform for innovation and leadership in the financial industry. We offer a unique position in the marketplace that intersects financial services with cutting-edge technology and customer-centric solutions.

Explore Job Opportunities and Employment

Whether you're seeking your first job or you're a seasoned professional looking to transition, Huntington offers a range of employment opportunities. From entry-level positions to executive roles, our job openings cater to a diversity of skills and experiences.

Internship Programs

Kickstart your career with Huntington’s internship programs. These opportunities are designed to give you hands-on experience and insights into the banking sector, enhancing your resume and boosting your employability.

Benefits and Culture

At Huntington, we pride ourselves on a culture that supports diversity, inclusion, and professional development. Our benefits package is comprehensive, supporting not only your career growth but also your personal well-being and financial health.

Join Our Team

Be part of a team that values creativity, problem-solving, and collaboration. Huntington encourages a culture where innovation thrives, and diverse ideas are celebrated.

Networking and Professional Growth

Advance your career with unmatched opportunities for professional growth and networking. Huntington is dedicated to providing ongoing training and leadership programs that empower you to take your career to new heights.

Career Development

Invest in your future with Huntington’s career development programs. From diversity training to leadership workshops, we provide the tools necessary for you to succeed in your professional journey.

Stay Connected

Join the Huntington National Bank team today and discover how your career can prosper in an environment committed to your growth and success.

Search Huntington Jobs

Explore the positions that match your skills and interests. We are continuously hiring and looking for individuals who are passionate, driven, and ready to contribute to our success.

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Customize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Huntington National Bank. Join us at Huntington National Bank, where your career is our commitment.
Learn more about Huntington National Bank
Size
19,722 employees
Market Cap
$21 billion
Industry
Finance & Insurance
Net Income
$817 million
Founded
1866
5 Year Trend
+11.5%
NASDAQ
HBAN
* Ladders Estimates

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