Job DescriptionRole SummaryThe Business Systems Analyst (BSA) is responsible for bridging business stakeholders and technical teams to deliver optimized solutions within Microsoft Dynamics 365 Finance & Operations (F&O) and Business Central (BC).
This role focuses on requirements gathering, process improvement, solution design validation, testing coordination, and production support across Finance, Supply Chain, and Operations.
Compensation (Canada Only): $111k - 125kThis salary range applies to roles based in Canada and is provided in accordance with local pay transparency requirements.
Primary PlatformsMicrosoft Dynamics 365 Finance & Operations- Finance (GL, AP, AR, FA, Budgeting)
- Procurement & Sourcing
- Inventory & Warehouse
- Manufacturing
- Sales & Distribution
Microsoft Dynamics 365 Business Central- Financial management
- Sales & Purchasing
- Inventory management
- Light manufacturing / assembly
- Intercompany processes
Key Responsibilities1. Business Analysis & Requirements- Gather and document functional requirements from Finance, Operations, and Supply Chain teams.
- Conduct fit-gap analysis across F&O and Business Central.
- Translate business requirements into functional design documents (FDDs).
- Recommend process improvements aligned with Microsoft best practices.
2. Solution Design & Configuration- Configure standard ERP functionality.
- Support chart of accounts, posting profiles, workflows, and approval hierarchies.
- Validate system setup across legal entities and business units.
- Ensure alignment with global template and governance standards.
3. Testing & Deployment- Develop test scripts and lead UAT sessions.
- Coordinate defect resolution with development team.
- Support data migration validation and reconciliation.
- Assist in go-live planning and hypercare support.
4. Reporting & Data- Support reporting requirements including:
- Financial reports
- Operational dashboards
- KPI analysis
- Work with reporting teams to validate data integrity.
- Support integrations and master data governance.
5. Production Support & Continuous Improvement- Analyze incidents and recommend long-term solutions.
- Identify automation and optimization opportunities.
- Support enhancement backlog prioritization.
- Provide user training and documentation.
Required Qualifications- 5+ years ERP Business Analyst experience.
- 3+ years hands-on experience with D365 F&O and/or Business Central.
- Strong understanding of:
- Procure-to-Pay (P2P)
- Order-to-Cash (O2C)
- Record-to-Report (R2R)
- Inventory and costing processes
- Experience in manufacturing or distribution environments preferred.
- Strong stakeholder management skills.
Technical Skills- ERP configuration (F&O and/or BC)
- Understanding of:
- Data entities
- Posting logic
- Dimensions
- Intercompany accounting
- Basic knowledge of integrations (APIs, OData)
- Familiarity with:
- Microsoft Power BI
- Microsoft Power Platform
Soft Skills- Strong analytical and problem-solving mindset
- Ability to challenge business processes constructively
- Clear documentation skills
- Ability to work across technical and functional teams
- Comfortable in global, multi-entity environments
Preferred Certifications- Microsoft Certified: Dynamics 365 Finance Functional Consultant
- Microsoft Certified: Business Central Functional Consultant
- Agile / Scrum certification (nice to have)
Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
