What you can expectIn this role, you'll support the operations, adoption, and continuous improvement of Zoom's connected planning ecosystem. You'll work across use cases and business domains, adapting to where the need is greatest. As well as serve as a key liaison between business stakeholders and the technical team. This is a support and program management function designed for someone who thrives in a dynamic environment and can flex across priorities.
Responsibilities- Supporting day-to-day operations of Zoom's connected planning platform, including user issue triage, access provisioning, and stakeholder communication across Go-To-Market, Finance, and People Experience teams.
- Acting as a Go-To-Market support partner - fielding planning requests, routing issues to the right resources, and managing follow-through to resolution.
- Conducting root cause analysis on platform issues and apply business process knowledge to identify systemic gaps and recommend improvements.
- Coordinating program and project management activities for platform enhancements: logging and tracking tickets, aligning with developers, and keeping stakeholders informed on status and timelines.
- Creating and maintaining process documentation, user guides, and field-level definitions that enable business users to self-serve.
- Participating in UAT cycles and support data validation between the planning platform and upstream systems (e.g., Workday, Salesforce, Snowflake).
- Identifying opportunities for model cleanup, report consolidation, and operational improvements in coordination with the architecture team.
What we're looking for- Possess a bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.
- 3+ years of experience in a business analyst, operations, or enterprise systems support role - Go-To-Market or Sales Operations experience is a bonus.
- 1+ years of hands-on experience with an enterprise planning or EPM platform, with Anaplan and Workforce Planning use cases. Comparable connected planning platforms will be considered.
- Be adaptable and use-case agnostic - comfortable supporting Sales, Finance, Workforce, or other planning domains as business needs shift.
- Have sound analytical skills with demonstrated ability to perform root cause analysis and translate business process knowledge into actionable solutions.
- Have good program management instincts: able to manage multiple requests, communicate clearly, and drive tasks to completion.
- Be familiarity with connected systems such as Salesforce, Workday, or Snowflake would be a bonus.
- Have experience with JIRA or similar project management tools.
Salary Range or On Target Earnings:Minimum:
$87,600.00
Maximum:
$186,000.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
08/10/26
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
#LI-Remote
