AFFIRMA

Business Systems Analyst

AFFIRMA • $100K — $140K *
Seattle, WA 98115Hybrid
Information Technology
5 - 7 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • 5+ years of experience as a Business Systems Analyst focused on IT operations, specifically in patch management and endpoint security.
  • Strong knowledge of security compliance frameworks, patching tools, and IT infrastructure.
  • Experience in optimizing technical processes in collaboration with engineering teams.
  • Proven success in process automation and development of performance metrics.
  • Skilled in reporting tools, with the ability to analyze and communicate security posture data.
  • Familiarity with ITSM platforms (like Zendesk or ServiceNow), Agile/Scrum methodologies (like Jira), and user knowledge content development (like SharePoint).
  • Exceptional communication and organizational skills for effective cross-functional leadership.

Responsibilities

  • Design and implement a unified Patch Management Framework.
  • Collaborate with multiple teams to enhance patching workflows and remediation processes.
  • Evaluate current patching activities to identify automation and scalability opportunities.
  • Create workflow solutions for vulnerability analysis to boost engineering efficiency.
  • Ensure alignment of patch management initiatives with security functions like audits and vulnerabilities.
  • Develop user-friendly content for the Device Management team to support IT Helpdesk operations.
  • Create a comprehensive reporting solution for patch compliance and security visibility.

Benefits

  • Medical, dental, and vision insurance available.
  • Company-paid short-term and long-term disability, AD&D, and life insurance.
  • 401(k) retirement plan offered.
  • Generous Paid Time Off and Sick Leave policies.
  • 9 paid U.S. holidays each year.
  • Referral program for employee recommendations.
Full Job Description
Job Description

Summary: We are seeking a seasoned Senior Business Systems Analyst (BSA) to support the development and implementation of a formal framework and processes for Patch Management across teams. This role is critical to maturing and scaling patch management initiatives, aligning them with endpoints security efforts, and delivering measurable improvements in operational efficiency, security posture, and compliance.
Key Responsibilities:

  • Support the design and rollout of a unified Patch Management Framework across teams.
  • Collaborate with Engineering, Security, Treat Vulnerability Management, and across teams to optimize patching workflows, remediation processes, and alignment to benchmarks (e.g., Secure Score, Security Benchmarks).
  • Analyze current patching and remediation activities; identify opportunities for automation, process reuse, and scaling opportunities.
  • Develop workflow solutions for vulnerability and impact analysis to improve engineer efficiency and decision-making.
  • Align patch management initiatives with broader security functions (weekly remediations, audits, vulnerabilities).
  • Work closely with the Device Management team to develop content that improves user understanding and supports IT Helpdesk and Self-Service operations.
  • Contribute to the creation of a single-pane-of-glass reporting solution to provide visibility into patch compliance and security posture.
  • Support change management, stakeholder engagement, and cross-functional communication to ensure successful adoption of processes.
  • Track and report on key metrics, such as Secure Score improvements, process adoption, and end-user engagement.

Required Qualifications:

  • 5+ years of experience as a Business Systems Analyst in IT operations, preferably with a focus on patch management, endpoint security operations, or enterprise systems.
  • Strong background in security compliance frameworks, patching tools, and IT infrastructure concepts.
  • Experience working with engineering teams to define, document, and optimize technical processes.
  • Demonstrated success in process automation, metrics development, and stakeholder alignment.
  • Proficiency with reporting tools and platforms; ability to interpret and communicate security posture data.
  • Familiarity with ITSM platforms (e.g., Zendesk and/or ServiceNow), Agile/Scrum (e.g. Jira) and end-user knowledge content development (e.g. SharePoint).
  • Excellent communication and organizational skills, with the ability to lead in a cross-functional environment.

Preferred Qualifications:

  • Understanding of Microsoft technologies, Secure Score, industry benchmarks, patch and vulnerability management tools.
  • Prior work in aligning technical processes with endpoint security and patch management initiatives.
  • Technical and analytical skills in security tools like Defender and Tanium.

Project Goals & Impact:

  • Develop a standardized, scalable patch management framework across teams.
  • Reduce manual remediation efforts, improve team capacity, and increase compliance.
  • Deliver actionable insights through improved reporting and visibility into patch management.
  • Support end-user education and enhance IT support workflows through SharePoint.
  • Compensation & Benefits: $100,000-$140,000
    Benefits include:
  • Medical, dental, and vision offered
  • Company paid short-term disability, long-term disability, AD&D, and life insurance
  • 401(k) retirement plan offered
  • Paid Time Off
  • Paid Sick Leave
  • 9 Paid U.S. holidays
  • Referral program

Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.

About AFFIRMA

Affirm is a publicly traded financial technology company headquartered in San Francisco, United States. Founded in 2012, the company operates as a financial lender of installment loans for consumers to use at the point of sale to finance a purchase. Affirm was founded in 2012 by Max Levchin, Nathan Gettings, Jeffrey Kaditz, and Alex Rampell as part of the initial portfolio of startup studio HVF. Levchin, who co-founded PayPal, became CEO of Affirm in 2014. In October 2017, the company launched a consumer app that allowed loans for purchases at any retailer. The company announced a partnership with Walmart in February 2019. Under the partnership, Affirm is available to customers in-store and on the Walmart website. Affirm has partnered with e-commerce platforms including Shopify, BigCommerce, and Zen-Cart. On November 18, 2020, Affirm filed with the Securities and Exchange Commission in preparation for an initial public offering. On December 12, 2020, it was reported that Affirm had postponed its IPO. On January 13, 2021, Affirm became listed on NASDAQ with symbol AFRM, raising about $1.2 billion in its IPO. By the next day, the price of shares had doubled, making Levchin's stake worth about $2.5 billion. In May 2021, Affirm acquired Returnly, a financial technology service company, for $300 million.
Learn more about AFFIRMA
Industry
Enterprise Technology
* Ladders Estimates

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