Description:
Business Systems Analyst

Who do we look for?
As a Business Systems Analyst within the Worldwide Services & Support Analytics team, you will work as part of a team that supports and enhances Client's world-wide business processes and systems. You will be responsible for the delivery of meaningful reporting, data and dashboards for the WWS&S leadership team and staff. You will partner with Business Process Leads and IT in driving the functional roadmap, architecture, design and testing of all deliverables related to reporting, metrics, and dashboards. You will lead and take functional and technical ownership of the deliverables and partner with the Process and Technical teams on requirements, design, development, testing and deployment of capabilities to production. Project management skills and a customer service orientation is key.
We recognize that not everyone fits neatly into any checklist, but below are some of the skills and experience we think will help make you successful in this role. If you don't match everything on this list but are excited about the opportunity and think you could contribute, we'd love to hear from you.

Job Description
• Collaborate with business users to define processes that meet business needs.
• Anticipate the needs of stakeholders affected by process change.
• Develop and define requirements to support process and system changes.
• Create functional design documents for reports.
• Provide ad hoc reporting, data and analytics needs to WWS&S leadership.
• Advanced Business Analyst Excel skills like VLOOKUP, Pivot Tables, Macros, Histograms, LOOKUP functions, Merge Data, Data Validation & Data Analysis
• Proficient at SharePoint, SQL Server, Power BI, PowerShell
• Conduct and participate in dashboard demos and discussions within the team as well as with other groups across WWS&S org.
• Monitor created and published dashboards to ensure high performance.
• Monitor and drive resolution of issues.
• Document and communicate status updates to Management
• Work with staff to VP level employees within the role's functions and across functions

Job Requirements
• Perform Requirement Gathering/Analysis, System analysis, Design & Data Modeling, Development of reports/dashboards, Testing, and Performance tuning
• Demonstrated Business writing skills in developing Business Requirements Document (BRD), Functional Specifications Document (FSD), Workflows and Project Plan.
• Excellent organizational skills and experience managing multiple projects with competing priorities.
• Expertise in creating Reports, Dashboards and Scorecards using OBIEE 11g, Tableau, Power BI, MS SQL Server, and Excel Power Pivots
• Excellent oral and written communication skills; including process documentation.
• Excellent analytical, problem-solving, negotiation, task and project management, and organizational skills.
• Ability to work under limited supervision and direction

Qualifications
• A Bachelor of Arts or Science degree or equivalent experience, Information Technology, Engineering, or related technical field is preferred.
• Minimum of 8 years of experience in business analysis and project management, 9-10 years is preferred
• Strong aptitude for learning new technologies