Scotiabank

Business System Analyst

Scotiabank$75K — $95K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Post-secondary education in relevant field or equivalent work experience
  • In-depth knowledge of ITIL foundation and IT Service Management
  • 5+ years as a Business Systems Analyst or similar role in Agile/Lean environments
  • 3+ years hands-on experience with ServiceNow platform
  • Strong analytical, problem-solving skills, and attention to detail
  • Experience with CI/CD pipelines and automation tools

Responsibilities

  • Collaborate with stakeholders to gather and document business requirements
  • Act as liaison between business and technical teams, translating needs into specs
  • Analyze and improve business processes using Lean methodologies
  • Work within Agile frameworks to manage backlogs and ensure timely solutions
  • Lead requirements gathering sessions and assist with user stories and criteria
  • Facilitate Agile ceremonies like daily standups and retrospectives
  • Ensure smooth deployment processes by evolving DevOps practices

Benefits

  • Inclusive culture focused on Diversity, Equity, Inclusion & Allyship
  • Commitment to accessibility and workplace accommodations
  • Upskilling opportunities through online courses and tuition assistance
  • Competitive rewards program including flexible vacation and benefits from day one
  • Dynamic work environment fostering collaboration and community engagement
Full Job Description
Requisition ID: 267158

We are seeking a highly skilled Business Systems Analyst with a strong background in Agile, Lean frameworks, and DevOps practices to join our dynamic team. The ideal candidate will be responsible for bridging the gap between business requirements and technical solutions, ensuring that systems and processes are optimized for efficiency, scalability, and innovation. The Business Systems Analyst will work closely with cross-functional teams, including business stakeholders, developers, and operations, to deliver high-quality solutions within a hybrid Agile \ Lean and traditional delivery environment.

Is this role right for you? In this role, you will:

  • Collaborate with business stakeholders to gather, analyze, and document business requirements, ensuring alignment with organizational goals and objectives.
  • Act as the liaison between business teams and technical teams, translating business needs into functional specifications and user stories.
  • Analyze and improve business processes using Lean methodologies, focusing on eliminating waste, improving efficiency, and ensuring value delivery.
  • Work within Agile frameworks (Scrum/Kanban) to manage and prioritize backlogs, facilitate sprint planning, and ensure timely delivery of business solutions.
  • Lead requirements gathering sessions and assist in the creation of user stories, epics, and acceptance criteria for development teams.
  • Facilitate and support daily standups, sprint reviews, retrospectives, and other Agile ceremonies.
  • Collaborate to evolve DevOps practices to ensure smooth deployment processes, continuous integration, and delivery (CI/CD).
  • Assist in the creation of system documentation, including process flows, use cases, and technical specifications.
  • Perform gap analysis and recommend solutions to enhance business operations and systems.
  • Conduct system testing and validation, ensuring that solutions meet business needs and requirements.
  • Provide post-implementation support and assist with troubleshooting and issue resolution.
  • Ensure adherence to Agile principles, Lean practices, and DevOps culture across the organization.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Post-secondary education in Computer Science, Information Systems, Business Administration, or a related field (or equivalent work experience).
  • In-depth knowledge of ITIL foundation and IT Service Management
  • Proven experience (5+ years) as a Business Systems Analyst, Product Owner, or similar role in an Agile/Lean or hybrid environment collaborating in all stages of the software development lifecycle (SDLC).
  • 3+ years of hands-on technical working experience on ServiceNow platform including IT Service Management, Asset Management and Operations Management.
  • Project Management knowledge to work with large & complex project teams.
  • Strong understanding of Agile frameworks (Scrum, Kanban) and Lean methodologies.
  • Experience with DevOps practices.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively in cross-functional teams.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Experience with business process modeling, requirements documentation, and system design.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced, dynamic environment.
  • Experience with system integration and data analysis is a plus.
  • ServiceNow System Administrator (CSA) certificate
  • ITIL V4 Foundation certificate
  • Senior Business Analysis Certification CBAP® | IIBA®
  • Experience with CI/CD pipelines and automation tools


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
  • Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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