We are currently seeking an experienced Business System Analyst to be a key resource on a technical services team.

Performs senior-level business/systems analysis work. Coordinates gathering, development, and documentation of user requirements; and the review, assessment, and improvement of business processes. Uses best practices in business analysis and process modeling. Must be able to apply analytical skills to various business and technical processes. Works under the direction of the Business Analyst Team Manager.

Functional Responsibilities:

Essential Functions:

• Identify opportunities for improving business processes to be more efficient or effective and assist in the business case vetting and preparation of proposals for information management efforts.
• Coordinate the analysis of program policies and procedures to determine their effect on automated systems and system functional areas.
• Focus on business value to develop ideas, including awareness of industry trends, risk assessments, business continuity, and business capability requirements.
• Coordinate and/or analyze user requirements, procedures, and problems to automate or improve existing systems; and coordinate and/or analyze computer system capabilities, workflow, and scheduling limitations.
• Coordinate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.
• Coordinate with outside vendors and contractors to complete projects and service requests; and defines, may assign, and evaluate their work.
• Identify potential project risks and difficulties, and designs strategies to mitigate or avoid them.
• Review complex project deliverables such as design documentation, test plans, and risk assessment plans, and provides comments and suggestions to document owners.
• Leads and coordinates process change requests and manage a project’s scope, acceptance, installation, and deployment.
• Correlate business value and priorities to planning activities and goal setting.

Other Duties and Responsibilities:

• Develops training curriculum and conduct formal system training.
• Leads and coordinates processes change requests; and manages a project’s scope, acceptance, installation, and deployment.
• Performs other duties as assigned.

Professional Expectations

• Attends all meetings, meets delivery deadlines and is available during client office hours.
• Logs in and remains on agency Jabber during work hours
• Attends remote meetings with camera on unless prior arranged for camera off
• Coordinates leave and vacations with client lead
• Must dress appropriately for a business/business casual environment
• Communicates respectfully and works harmoniously with all co-workers, customers and vendors.
• Provides exceptional customer service.
• Is flexible; able to work under pressure and; able to adapt to change; and able to work on multiple problems and tasks.
• Takes initiative to prevent and solve problems.

Knowledge, Skills and Abilities

• Ability to analyze and troubleshoot complex issues and propose solutions.
• Ability to analyze systems and procedures.
• Ability to write and revise standards and procedures.
• Ability to handle multiple projects.
• Ability to communicate effectively using excellent written and verbal communication skills.
• Ability to communicate at all management levels and to communicate with both technical and non-technical personnel.
• Ability to understand each division’s business processes and their dependencies.
• Knowledge of business analysis procedures, business process modeling and design, requirements and process modeling tools, and meeting facilitation.
• Ability to obtain and sustain the cooperation of others.
• Ability to provide excellent customer service.
• Ability to present a professional image and demeanor to internal and external contacts.

**Location of job: Hybrid**

Minimum (Required):

Years

Skills/Experience

Graduation from an accredited four-year college or university with major course work in management information systems or business administration

4

Experience planning, eliciting, analyzing, and managing business requirements and monitoring throughout the software development life cycle (SDLC) including regression testing.

4

Experience leading simple and complex business process reengineering and transformation efforts that deliver efficiency improvements in quality and customer experience

4

Experience performing a business relationship manager (liaison) role between functional and technical teams.

4

Experience leading project teams and/or operational and strategic organizational efforts that involved managing changes and stakeholder relationships, tracking and communicating performance, ensuring resource availability and allocation, coordinating third parties/vendors and delegating tasks

4

Experience with projects addressing some of the following fields:

• data management, data quality, data warehousing, data modeling, data migration and integration
• secure file transfers
• enterprise system analysis
• enterprise architecture
• information security principles

4

Experience working in a scrum master role or in an agile scrum environment.

4

Experience with a variety of system implementations and enhancements supporting business areas that may include building operations, finance, benefits processing, procurement, contract management, legal, audit, human resources, or communications.

Preferred (Optional):

Years

Skills/Experience

4

Experience in a wide range of business environments including business consulting

4

Experience managing and implementing IT Service Management processes, procedures, and software applications based on ITIL principles to improve delivery if IT services.

4

Experience managing and implementing Centralized Accounting and Payroll/Personnel System CAPPS integrations working with internal stakeholders and CPA staff focusing on financial systems and

4

Technical expertise and experience in business systems analysis, system configuration, information security, and internal control frameworks

4

Technical expertise and experience with reporting databases, database design development, data modeling, mapping

4

Technical expertise and experience creating comprehensive system-level documentation, system implementation standards, and training materials for users with varied levels of technical understanding

4

Technical expertise and experience creating comprehensive system-level documentation, system implementation standards, and training materials for users with varied levels of technical understanding

4

Experience with MS Azure DevOps for requirements management, and project implementation

4

Experience with project management software

Masters of Business of Administration (MBA), CCBA, CBAP, CBAP, CSM, CSPO, PMI-PBA, PMP, ITIL, ICGB, or related.