Location: USA - VIRTUAL - US Texas

Division: Solutions
Job Posting Title: Business Support Specialist, Technical Writer
Time Type: Full Time

POSITION SUMMARY

The Technical Writer will work hand in hand with the SMEs to create simplified work instructions, playbooks and quality alerts by utilizing the client SOP's and QAB's. The Technical Writer will report to the Quality Department while supporting the Program Management & Leadership Teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive SOP's from the client and organize for transference to SWI templates
• Write simplified SWI's by utilizing SOP's
• Update SWI's by working with site leadership, SME's/Supes
• Support teams in writing Playbooks for leadership roles or programs
• Submit drafts to SME's for approval
• Track document update closure for timely implementation
• Submit documents to document control
• Support the quality team with internal audits
• Other duties as deemed necessary by manager

SKILLS & ABILITIES

Education & Experience: The successful candidate for this role must possess an in-depth understanding of level 1 and level 2 documentation, be proficient in organizational skills, possess team spirit, successful communication with a varying audience, and must be proficient with computer applications. They should be able to orchestrate multiple projects and be able to prioritize as demand dictates. They will be professional, career driven, detail oriented and have strong computer skills. They will prepare detailed work instructions for operations and coordinate with SME's for approvals and updates.

Computer Skills: Microsoft Office & G Suite a plus
Certificates & Licenses: Must have a minimum A.A/A.S or equivalent hands on experience
Language Skills

Mathematical Skills

Other Skills

• Technical Writing
• Microsoft Office Applications
• G-Suite Applications
• Project Management/Prioritization
• Auditing

CORE COMPETENCIES

Independent Contributor
• Accountability
• Communication / Building Partnership
• Customer Orientation
• Developing Oneself
• Drive for Results
• Embracing Change
• Problem Solving
• Professional Competencies

PHYSICAL DEMANDS

Other Physical Requirements: Must wear composite-toed boots, hearing protection, ability to travel by car or plane, high frequency of computer keyboarding, high frequency of viewing a computer monitor, etc.

WORK ENVIRONMENT

Work is performed primarily in office during day and night shifts. The noise level in the work environment is usually quiet in office settings and moderate in other situations.

For this position, the expected base pay range is $85,000.00 - $95,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Business Support Specialist, Technical Writer

Austin