Johnson, Mirmiran & Thompson Inc, Sparks

Business Relationship Manager

Johnson, Mirmiran & Thompson Inc, Sparks • $168K — $211K *
Washington, DC 20011In-Person
Legal & Accounting
5 - 7 years of experience
2 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Strong stakeholder service orientation to build effective relationships.
  • Significant knowledge of law firm technology, AI, legal workflows, and practices.
  • Ability to translate business needs into IT-specific requirements and documents.
  • Strong analytical and problem-solving skills, with a focus on strategic outcomes.
  • Excellent communication skills for both technical and non-technical audiences.
  • Proven ability to identify continuous improvement opportunities and navigate change.
  • Familiar with systems development life cycle (SDLC) concepts.

Responsibilities

  • Identify opportunities to leverage technology and AI to enhance legal services.
  • Facilitate planning with stakeholders to prioritize technology opportunities.
  • Establish engagement routines to track and address stakeholder needs.
  • Communicate technology strategies and advocate for stakeholder requirements.
  • Elicit and translate requirements through interviews and analysis techniques.
  • Assess stakeholder needs and prepare specifications for IS development.
  • Act as a liaison between legal/business units and technology teams.

Benefits

  • Values-driven firm promoting collaboration and respect.
  • Eligible for a hybrid work schedule.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) plan with company match and profit-sharing.
  • Generous paid time off and holiday benefits.
Full Job Description
Job Description

About the Role

The Business Relationship Manager establishes and manages strategic relationships with internal stakeholders across legal practice groups and business departments, with a primary focus on advancing the firm's AI strategy. Owns the front-end engagement lifecycle for assigned practice groups and departments, including opportunity discovery, initial scoping, business case development, and preparation of opportunities for prioritization and delivery. Shapes AI and technology opportunities that align with stakeholder objectives, legal workflows, and firm priorities.

Develops a strong understanding of legal and business processes, success measures, and the firm's direction, and uses that understanding to identify high-impact use cases, including AI-enabled opportunities. Collaborates with IS to determine whether existing internal or external solutions can meet stakeholder needs or whether new solutions are feasible; assesses operational and financial impact; and considers how solutions will affect existing work processes, systems, and IS resources. Acts as a liaison between IS and end users by translating high-level business requirements into functional specifications and managing changes to those specifications. Demonstrates a strong commitment to professionalism by setting clear expectations and ensuring the delivery of high-quality service. Fosters and reinforces a positive, solution-oriented ('can-do') approach across the team. Ensures effective support of internal departments, external clients, and vendors by modeling and requiring clear, courteous communication through electronic correspondence, telephone, and in-person interactions.

What You Will Be Doing
  • Identifies practical opportunities to use technology, including AI-enabled solutions, to improve how legal practice groups and business departments work and deliver services.
  • Facilitates continuous planning with stakeholders to prioritize opportunities, identify pain points, assess technology options, and estimate organizational value and ROI.
  • Establishes regular engagement routines with assigned legal and business departments to understand priorities, surface emerging needs, communicate IS capabilities, and ensure opportunities are tracked and advanced appropriately.
  • Communicates technology strategy, plans, status, and tradeoffs to legal practice groups and business departments; advocates for stakeholder technology needs; and keeps IS informed of stakeholder priorities and needs.
  • Elicits requirements through stakeholder interviews, workshops, document review, workflow analysis, and other business analysis techniques.
  • Understands legal and business processes, assesses stakeholder needs, and works with stakeholders to define and validate system requirements. Prepares functional and system design specifications that IS can use to build solutions.
  • Evaluates information from multiple sources, resolves conflicting input, and distinguishes stated requests from the underlying business or practice need.
  • Clarifies engagement expectations, service needs, escalation paths, and measures of stakeholder satisfaction in partnership with IS service owners. Works with IS to resolve issues and improve stakeholder experience and service delivery.
  • Acts as the liaison between legal and business stakeholders, technology teams, and support teams.
  • Partners with IS, project teams, change management, and stakeholders to support implementation, drive adoption, gather feedback, measure outcomes, identify follow-on improvements, and coordinate training.
  • Builds IS's understanding of legal and business needs and helps educate stakeholders about emerging technologies, including AI.
  • Helps legal practice groups and business departments understand available IS capabilities and how those services can support business objectives and improve adoption.
  • Assumes additional responsibilities as assigned.
  • Demonstrates a strong commitment to professionalism, delivering high-quality service, and maintaining a positive, solution-oriented ("can-do") approach. Effectively supports internal departments, external clients, and vendors through clear, courteous communication via electronic correspondence, telephone, and in-person interactions.


Required Skills

What You Will Bring to This Position
  • Strong stakeholder service orientation, with the ability to build and maintain effective relationships within, across, and outside organizational boundaries.
  • Significant knowledge of law firm technology, artificial intelligence, legal workflows, and lawyer work practices, with the ability to assess the practical impact of technology on legal and business processes.
  • Ability to understand legal practice group and business department needs, translate those needs into IT-specific requirements, and develop business cases and business requirements documents.
  • Strong analytical and problem-solving abilities, including the ability to assess benefits and risks, propose practical technical strategies, and meet challenging deadlines.
  • Communicates clearly and effectively with technical and non-technical audiences, both orally and in writing.
  • Identifies and acts upon opportunities for continuous improvement, encourages prudent risk-taking and alternative approaches, and helps stakeholders navigate periods of change and uncertainty.
  • Familiar with systems development life cycle (SDLC) concepts.
  • Remains open to technological change as generative AI becomes more integrated into the firm's practice, actively develop comfort with new tools, and adapt how work is performed to support efficiency and innovation.

Education:
  • JD strongly preferred.
  • Bachelor's degree required; concentration in Computer Science, Management, or a related field preferred.


Required Experience

  • 7-10 years of relevant experience in legal technology, law firm operations, practice support, or a related field strongly preferred.
  • Knowledge of law firm processes and lawyer workflows is strongly preferred.

Why Join Us?
  • A values-driven firm that fosters collaboration and respect
  • The hiring range for this position is $168,800 - 211,000 annually, with final compensation based on experience, qualifications and internal equity.
  • This position is eligible for a Hybrid Schedule
  • Medical, dental, and vision insurance
  • 401(k) with company match and profit-sharing options
  • Paid time off and holidays
  • For additional information about our benefits, please click here

Our Commitment

About Johnson, Mirmiran & Thompson Inc, Sparks

Johnson, Mirmiran & Thompson, Inc. (JMT) is an engineering and architecture firm that provides a range of services, including transportation planning and design, environmental engineering, construction management, and surveying. The company serves clients in the transportation, environmental, and construction industries, as well as government agencies and municipalities. JMT is headquartered in Sparks, Maryland, and has offices throughout the United States. The company was founded in 1971 and has grown to become one of the largest engineering firms in the country. JMT is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact, including the use of renewable energy sources and the implementation of green building practices.
Learn more about Johnson, Mirmiran & Thompson Inc, Sparks
Size
1,500 employees
Industry
Real Estate & Construction
Founded
1971
* Ladders Estimates

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