Microsoft

Business Program Manager

Microsoft • $106K — $203K *
Redmond, WA 98052In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or a related field with 4+ years' applicable experience.
  • 3+ years in Near Term Strategy, Management Consulting, or Finance.
  • Experience in the SME&C / SMB / Corporate segment and partner-led go-to-market motions preferred.
  • Familiarity with Modern Work & Security, Microsoft 365 Copilot, and AI solutions is a plus.
  • Track record of advising senior leadership and influencing cross-functional teams.

Responsibilities

  • Conduct research and analysis to forecast business trends and program scope across various pricing levels.
  • Contribute to growth priorities and business strategies while adapting to industry changes.
  • Gather program requirements and create aligned project plans across multiple teams.
  • Design complex programs in collaboration with cross-functional stakeholders, ensuring project delivery.
  • Produce collateral that meets stakeholder needs and aligns with business objectives.
  • Track performance metrics and success criteria for program evaluation and improvement.
  • Communicate progress and insights to a diverse group of stakeholders, including corporate leadership and sales teams.

Benefits

  • Health, dental, and vision insurance.
  • Retirement savings plan with company matching.
  • Paid time off and flexible work arrangements.
  • Professional development opportunities and career growth support.
Full Job Description
Responsibilities

Business Program Planning and Design
  • Performs research and analysis across the SME&C Corporate and SMB market (internal sales, partner-channel, and external market/customer data), forecasts, and examines business trends to size the addressable audience and scope programs across pricing levels (EA and CSP), staying current, agile, and competitive.
  • Demonstrates thought leadership in contributing to SME&C growth priorities, business goals, objectives, and strategies, as well as short- and long-term business priorities.
  • Gathers program requirements, identifies resource needs, creates the project plan and targets across MCEM stages, and works across teams to align on the plan of record.
  • Works with cross-functional stakeholders (e.g., Business Architecture, Engineering, Marketing, Finance, SE&O, Field, and the Partner org) to design highly complex programs - spanning direct/field and partner-led (CSP) motions - from initiation to delivery, independently.
  • Provides expertise to produce collateral (e.g., seller guides, strategy walking decks, internal and external/partner pitch content) that incorporates stakeholder needs and ensures the business objectives are met.
  • Facilitates defining and tracking of success criteria and performance metrics (e.g., OKRs/KPIs) - such as pipeline generated, net paid seats add (NPSA), adoption, usage, renewal, impact, and effectiveness - for the program.


Business Program Evaluation and Improvement
  • Provides insight to collect and evaluate success criteria and performance metrics (e.g., KPIs) - such as close rate, adoption, usage health, renewal, net new revenue (NNR), and customer feedback - and uses scorecards and dashboards to monitor highly complex programs and ensure all activities align with business and program objectives.
  • Leads the synthesis of data analytics (e.g., scenario analyses) to derive insights and readiness that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned.
  • Improves the operations of existing programs by applying industry methodology, defining highly complex program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues.
  • Designs and executes targeted programmatic sprints to understand competitive challenges or test hypotheses, landing continuous improvements of SME&C sales programs across the Corporate and SMB segments.


Program & Stakeholder Management
  • Aligns programs with the over-arching SME&C GTM strategy, as defined by the business architect for each respective workload.
  • Distills competitive themes/trends/risks from field and partner engagement, detection/profiling/sales data, and market research to identify opportunities for improvement.
  • Builds cross-company partnerships with SME&C, Sales, Marketing, Finance, SE&O, Engineering, GPS, and the Partner org (CSP / Partner Development Managers) and other core stakeholders.
  • Able to work independently, handle multiple projects in a fast-paced environment, and negotiate and collaborate effectively.
  • Contributes to the discipline of program management by driving innovation and improvements and raising the bar on what a sales program can deliver, sharing best practices and tooling with sales program leaders across peer segments and solution areas.
  • Communicates progress, impact, and learnings to drive awareness and action across a range of audiences - executive leadership (GM/CVP), SME&C sales leaders/managers, sellers, and partners.


Business Acumen and Executive Presence
  • Executive presence to build confidence and trust with corporate, field, and partner stakeholders.
  • Consultative acumen to drive ideation, planning, and operationalization of SME&C business strategy.
  • Ability to manage large-scale, high-velocity programs at segment breadth - including work prioritization, planning, and coordination.
  • Highly analytical, able to understand business metrics and distill key insights from incomplete data.
  • Running the business: reporting and overall business insights to leadership.
  • Versatile, with proven ability to be adaptable in rapidly evolving business/org situations.


Other
  • Embody our culture and values.


Qualifications

Required:
  • Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years' experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience.
  • 3+ years' experience in in Near Term Strategy (1-2 years out), Management Consulting, or Finance.


Preferred:
  • Experience in the SME&C / SMB / Corporate segment and with scaled, partner-led (CSP) go-to-market motions.
  • Familiarity with Modern Work & Security and Microsoft 365 Copilot / AI Workforce solutions and the associated sales and adoption motions (pipeline, seat adds, usage health, and EA/CSP renewal).
  • Track record of advising senior leadership (Senior Director, GM, VP/CVP) and influencing cross-functional teams across Strategy, Finance, Marketing, SE&O, Field, and Partner organizations.


Sales Strategy Enablement IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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