Microsoft

Business Program Manager - Deal Desk

Microsoft • $97K — $188K *
Atlanta, GA 30349In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field with 4+ years experience in program or process management or equivalent experience.
  • Master's Degree in related field with 6+ years of relevant experience or Bachelor's with 8+ years.
  • Proven ability to define role expectations and drive organizational change.
  • Strong program leadership skills including planning, stakeholder alignment, and governance.
  • Experience in creating learning paths and onboarding programs for complex organizations.
  • Familiarity with Deal Desk, sales operations, or transformation programs.
  • Experience utilizing AI and modern learning technologies for upskilling effectiveness.

Responsibilities

  • Define and execute the Deal Desk Role Excellence strategy.
  • Establish and maintain role-based accountabilities and success measures.
  • Create a framework that clarifies success in Deal Desk roles.
  • Identify role ambiguity and translate signals into actionable recommendations.
  • Design and own the global Deal Desk onboarding experience.
  • Develop and execute upskilling strategies aligned to future business needs.
  • Lead readiness strategy for new tools, policies, and changes impacting Deal Desk roles.

Benefits

  • Comprehensive health and wellness benefits.
  • Employee development and training programs.
  • Flexible work arrangements.
  • Opportunities for career advancement and upskilling.
  • Participation in diverse and inclusive workforce initiatives.
Full Job Description
Overview

The Deal Desk Role Excellence & Readiness Lead owns the strategy, design, execution, and continuous improvement of the Deal Desk role capability system. This includes Role Excellence and role evolution, onboarding and learning, capability development and upskilling, readiness and change adoption, and cross-functional governance and community. The role establishes clear role expectations, translates evolving business priorities into practical enablement, builds structured upskilling pathways, and helps employees and managers excel in-role while preparing for future-state Deal Desk ways of working.

Responsibilities

Role Excellence & Role Evolution
  • Define and execute the Deal Desk Role Excellence strategy aligned to business priorities, FY planning, role taxonomy, and evolving operating model needs.
  • Establish and maintain role-based accountabilities, objectives, key outcomes, success measures, role quality standards, development milestones, and partner/resource expectations.
  • Create a repeatable Role Success Guide-like framework for Deal Desk roles that clarifies what success looks like, how the role is executed, who the role works with, and which resources support effectiveness.
  • Identify role ambiguity, capacity strain, skill gaps, inconsistent execution patterns, and emerging role risks, then convert those signals into clear recommendations, enablement plans, and governance decisions.
  • Partner with HR, Job Architecture, planning, and business stakeholders where role content intersects with formal job descriptions, recruiting artifacts, career stage expectations, or role taxonomy changes.
  • Translate future-state Deal Desk priorities, AI-enabled ways of working, and deal-making transformation into clear role evolution principles, role impact assessments, and practical execution guidance.

Onboarding & Learning
  • Own the global Deal Desk onboarding experience from design through delivery, measurement, and continuous improvement.
  • Create learning journeys that reduce time-to-productivity and help new hires, role transitions, and managers quickly understand responsibilities, systems, rhythms, governance, decision rights, and role expectations.
  • Design scalable role execution resources, playbooks, learning paths, manager guides, launch materials, and field-ready communications that translate role expectations into practical day-to-day behaviors.
  • Use modern learning approaches, including AI-powered learning, microlearning, simulations, scenario-based exercises, adaptive learning, role walkthroughs, and role-specific knowledge checks.
  • Maintain a sustainable content lifecycle for onboarding and learning materials so assets remain accurate as tools, policies, workflows, and organizational priorities evolve.Measure learning effectiveness through adoption signals, feedback loops, participation data, capability assessments, and manager input.

Capability Development & Upskilling
  • Develop and execute role-based upskilling and capability-building strategies that prepare Deal Desk employees and managers for evolving business priorities, AI-enabled ways of working, new deal-making motions, and future-state role expectations.
  • Partner with business leaders to identify future capability needs and proactively design upskilling programs that close gaps between current-state and future-state role requirements.
  • Build targeted capability pathways that strengthen role proficiency across Deal Desk fundamentals, commercial acumen, policy and process fluency, tooling and AI readiness, stakeholder partnership, and change agility.
  • Use voice-of-the-field, manager input, readiness data, adoption signals, and role evolution insights to identify capability gaps and prioritize upskilling investments.
  • Create practical development experiences such as simulations, scenario-based exercises, community-led skill sessions, peer learning, office hours, and role-specific practice moments.
  • Increase organizational capability and readiness by providing structured upskilling pathways that accelerate proficiency, support career growth, and prepare employees for evolving Deal Desk roles.

Readiness, Adoption & Community Governance
  • Lead readiness strategy and execution for new tools, policies, processes, operating model changes, AI capabilities, and organizational initiatives impacting Deal Desk roles.
  • Create role impact assessments that define who is impacted, what changes, what behaviors are expected, what enablement is required, what upskilling is needed, and how adoption will be measured.
  • Develop change adoption plans that move beyond awareness to sustained behavior change, including stakeholder mapping, messaging, training, upskilling, office hours, reinforcement, feedback capture, and issue escalation.
  • Establish and run the Deal Desk Role Excellence governance model, including decision forums, intake, prioritization, review cadences, stakeholder alignment, action tracking, and issue resolution.
  • Build and nurture a Deal Desk Role Excellence community that promotes knowledge sharing, role clarity, best practices, manager alignment, upskilling, and continuous improvement.
  • Establish and run the Deal Desk Role Excellence governance model, including decision forums, intake, prioritization, review cadences, stakeholder alignment, action tracking, and issue resolution.
  • Coordinate cross-org readiness plans across transformation workstreams to avoid field overload, reduce duplication, and ensure leaders have clear visibility into readiness health, adoption risks, and capability gaps.


Qualifications

Required Qualifications:
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

Preferred Qualifications:
  • Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
    • OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
    • OR equivalent experience.
  • Demonstrated ability to define role expectations, design scalable enablement, build upskilling strategies, land organizational change, and drive adoption across distributed stakeholder groups.
  • Program leadership skills, including structured planning, stakeholder alignment, governance, risk management, communications, and execution discipline.
  • Experience creating learning paths, onboarding programs, readiness plans, capability-building programs, manager enablement, playbooks, or role-based guidance for complex organizations.
  • Ability to synthesize ambiguous inputs into clear frameworks, practical recommendations, and executive-ready communications.
  • Experience with Deal Desk, sales operations, commercial deal-making, field readiness, transformation programs, role evolution, operating model design, or capability development.
  • Experience using AI and modern learning technologies to improve learning quality, upskilling effectiveness, scalability, personalization, or adoption measurement.
  • Ability to influence senior stakeholders, facilitate cross-functional governance, and build communities that improve clarity, consistency, capability, and accountability.
  • Operating in ambiguity, managing competing priorities, and driving alignment across business, field, HR, operations, tooling, and transformation stakeholders.

Success Measures
  • Deal Desk employees and managers have clear, consistent role expectations, success measures, execution guidance, and development pathways.
  • New hires and role transitions ramp faster through structured onboarding, practical learning journeys, and role-based enablement.
  • Employees and managers strengthen the capabilities needed for current and future Deal Desk priorities through structured upskilling pathways and targeted capability-building programs.
  • Business, process, policy, and tooling changes are landed through intentional role impact assessment, readiness planning, adoption reinforcement, upskilling, and feedback loops.
  • Role changes and role-related decisions are managed through consistent governance that reduces ambiguity, improves cross-functional alignment, and strengthens community- based continuous improvement.


Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

Explore Career Opportunities at Microsoft

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.

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Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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