CNA Financial Corporation

Business Process Redesign Consulting Director

CNA Financial Corporation$97K — $189K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; Master's degree preferred in a related field.
  • Minimum 8 years of relevant experience, with at least 5 years in process improvement or project management roles.
  • P&C Insurance experience is mandatory.
  • Proven experience managing large-scale process improvement projects.
  • Preferred certifications in Lean, Six Sigma, or project management (PMP).
  • Strong analytical, problem-solving, and stakeholder engagement skills.

Responsibilities

  • Provide expert consulting on business process improvement initiatives and strategies.
  • Manage complex projects and programs independently, ensuring timely and effective delivery.
  • Support the design and implementation of ongoing process improvement programs.
  • Develop and apply standardized methodologies for process assessment and redesign.
  • Contribute to the creation of tools for measuring, evaluating, and enhancing business processes.

Benefits

  • Flexible hybrid work model allowing remote work options.
  • Opportunity to influence and collaborate with senior stakeholders.
  • Access to ongoing professional development and learning resources.
  • Involvement in high-impact organizational transformation efforts.
  • Work in a reputable environment focused on continuous improvement and operational excellence.
Full Job Description
The Consulting Director serves as a strategic advisor and subject matter expert in business process redesign. This individual contributor role focuses on delivering high-impact project management, driving process improvement initiatives, and supporting organizational transformation efforts. The role requires deep expertise in business process management and the ability to influence and collaborate with senior stakeholders across the organization.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:
  • Provides expert consulting on process improvement initiatives and business strategies. Partners with business leaders to identify and prioritize high-impact opportunities aligned with strategic goals.
  • Manages complex projects and programs independently, assuming responsibility for pace, scope, and risk. Builds and maintains relationships with project sponsors and stakeholders to ensure successful outcomes.
  • Supports the design and implementation of continuous process improvement programs. Offers thought leadership and advises on the structure and value of formalized programs centered on business process management.
  • Develops and applies consistent, repeatable process assessment and redesign methodologies, tools, and techniques including root cause analysis and identification of value-add activities.
  • Contributes to the development of methodologies for business process management. Designs tools and techniques for ongoing measurement, evaluation, and improvement of business processes.

May perform additional duties as assigned.

Reporting Relationship

Typically, AVP or above

Skills, Knowledge & Abilities
  • Demonstrated expertise in business process management and redesign.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder engagement abilities.
  • Ability to work independently and influence without authority.
  • Effective communication and facilitation skills across all organizational levels.
  • Experience developing frameworks for process redesigns and lean mapping.
  • Commitment to continuous improvement and operational excellence.


Education & Experience
  • Bachelor's degree with Master's degree preferred in a related discipline or equivalent.
  • Typically, a minimum of 8 years of related work experience, including 5 or more years' experience in process improvement or project management roles.
  • P&C Insurance experience required.
  • Experience managing large-scale process improvement projects.
  • Certifications in Lean, Six Sigma, or project management (PMP) preferred.


This role follows a hybrid work model and is based out of one of CNA's branch offices within the United States.

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About CNA Financial Corporation

CNA Financial Corporation provides commercial property and casualty insurance products primarily in the United States. It offers professional liability coverages and risk management services to various professional firms, including architects, real estate agents, and accounting and law firms; directors and officers, employment practices, fiduciary, and fidelity coverages to small and mid-size firms, public and privately held firms, and not-for-profit organizations; and commercial property, general liability, cyber liability, umbrella, and excess liability, as well as various other property and casualty coverages for healthcare institutions, professional services firms, and other specialized industries. The company also provides warranty and service contracts for consumer goods, and extended service contracts for consumer automobiles and recreational vehicles; and accident and health, and group life insurance products. In addition, it offers management and professional liability insurance and risk management services, as well as other specialized property and casualty coverages to various healthcare organizations, including hospitals, physician groups, and nursing homes. The company markets its products through independent agents, brokers, and general underwriters to various customers, including small, medium, and large businesses; insurance companies; associations; and other industry groups. CNA Financial Corporation was founded in 1853 and is headquartered in Chicago, Illinois.
Learn more about CNA Financial Corporation
Size
5,600 employees
Market Cap
$11.2 billion
Industry
Net Income
$690 million
Founded
1973
5 Year Trend
+4.7%
Revenue
$10.8 billion
NASDAQ

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