Rogers Corporation

Business Process Owner Customer Service Manager

Rogers Corporation • $100K — $130K *
Chandler, AZ 85225In-Person
Business Services
8 - 10 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent work experience
  • 8+ years of experience in customer service or product line management
  • Proven track record in implementing continuous improvement practices
  • Ability to travel 10-25%
  • Strong stakeholder management skills

Responsibilities

  • Define future state processes by identifying gaps and opportunities for improvement
  • Collaborate with IT to align on technology needs and strategies
  • Leverage knowledge insights to ensure stakeholders understand the value of improvements
  • Act as product owner for process enhancements, aligning strategies with leadership
  • Manage relationships with implementation leads during deployment initiatives
  • Report on project progress, including KPIs and resolutions for risks and issues

Benefits

  • Health and wellness programs
  • Flexible work arrangements
  • Professional development opportunities
  • Collaborative work environment
  • Travel opportunities
Full Job Description
Summary:

This role will be responsible for owning the global customer service business process by leading and partnering with stakeholders to develop and drive strategies, design and implement process improvements, as well as participate in a corporate wide enterprise resource planning deployment.

Essential Functions:

  • Defines future state process for functional group by identifying gaps and business improvement opportunities.
  • Partners with IT in understanding technology business needs and future strategy. Monitor, discover and evaluate new and evolving service offerings to support continuous improvement and value creation in the function.
  • Leverages knowledge insights from functional group to ensure that value delivery from process improvements is well understood by key stakeholders and ensure all are aligned on key objectives. Support functional leads in realization of benefits linked to process and technology improvements.
  • Together with BPO Team, serves as product owner for process changes and enhancements by working with other business and process leaders to align strategies and priorities to maximize value of delivered solutions.
  • During specific deployment initiatives, builds and manages relationships with functional implementation leads and to move initiatives forward, raise concerns to appropriate leaders early and resolve open issues that prevent group progress. Report updates and monitors KPI's to organizational leaders on progress of projects, risk, dependencies, budgets, issues, critical milestones and actions during and post implementation.
  • Other duties as assigned.


Qualifications:

  • Bachelor's Degree. May consider equivalent work experience in lieu of degree.
  • 8+ years customer service and/or product line management experience
  • Prior experience implementing continuous improvement practices for a business unit and/or function.
  • Travel: 10-25%


Additional Qualification Details: No additional requirement needed

About Rogers Corporation

Rogers Corporation is a global leader in engineered materials to power, protect, and connect our world. The company provides innovative solutions to help its customers solve their toughest material challenges. Rogers Corporation was founded in 1832 and is headquartered in Chandler, Arizona. The company has manufacturing facilities in the United States, China, Germany, and South Korea. Rogers Corporation operates through three business segments: Advanced Connectivity Solutions, Elastomeric Material Solutions, and Power Electronics Solutions. The company's products are used in a wide range of applications, including automotive, aerospace and defense, telecommunications, and consumer electronics.
Learn more about Rogers Corporation
Size
3,675 employees
Market Cap
$2.1 billion
Industry
Manufacturing & Automotive
Net Income
$49.9 million
5 Year Trend
+7.3%
Revenue
$802.5 million
NASDAQ
ROG
* Ladders Estimates

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