We are looking for a Lean / Six Sigma expert to optimize workflows within Mastery, Salesforce, and Workday. This is a corporate operations and business systems role.
The Business Process Optimization Lead is responsible for leading the analysis, design and optimization of business processes to improve efficiency, scalability, standardization and operational effectiveness.
You will identify and implement scalable solutions that drive operational excellence ranging from desk level processes and scaling to enterprise-wide strategies. You will provide education and guidance to associates and leaders throughout the company to advance continuous operational excellence.
Key Responsibilities- Operational Analytics: Identify areas where process redesign can significantly impact profitability, customer satisfaction, and associate engagement.
- Strategic Transformation: Lead process improvement efforts that align with the Strategic Change roadmap.
- Cross-Functional Leadership: Drive small, medium, and/or large-scale projects involving collaboration between Business areas.
- Change Advocacy: Act as a primary "change agent" to instill a culture of problem-solving and continuous improvement across the company.
- Collaboration: Partner closely with Business subject matter experts, Change Managers, and Learning & Development to ensure processes are optimized, standard operating procedures are documented and sustained through high-quality change management and training. Partner closely with Product and IT when technical solutions are the best path forward.
- Project Management: Develop detailed work plans, schedules, project estimates, resource plans, and status reports ensuring all initiatives are delivered and adopted with positive results.
- Key Performance Indicators: Define and manage KPIs for all initiatives such as cost savings/avoidance, process cycle time reduction, SOP compliance/adoption, error rate reduction, etc.
Qualifications & Skills- Experience: 3-5+ years in a high-touch customer service environment; experience in transportation or logistics is a plus.
- Leadership: 3+ years of leading process optimization efforts, personnel or project management experience.
- Education: Bachelor's degree from an accredited university (or equivalent work experience). Lean/Six Sigma certification preferred.
- Technical Savvy: Proficiency in Google Workspace and process mapping software.
- Communication: Exceptional ability to persuade and influence team members and executives to adopt new ways of working.
- Soft Skills: High standards of integrity, a strong work ethic, and a commitment to ongoing self-education in Lean/Six Sigma, Change Management, or similar methodologies.
We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.
