Business Process Manager (Java Script and ServiceNow)

Application Deadline: 7 August 2026

Department: Data Analysis and Technology Services

Employment Type: Full Time

Location: Herndon, VA

Compensation: $130,000 - $260,000 / year

Description

REQUIRED: Active TS/SCI with Full Scope Polygraph
LOCATION: Full-time, onsite in Herndon, VA

We are seeking a Business Process Manager who can translate complex operational workflows into clear, actionable technical requirements. This role blends structured business process analysis with hands-on familiarity in modern web technologies and ServiceNow or low-code development platforms. The ideal candidate will evaluate system performance, drive process improvements, manage lifecycle governance, and produce high-quality knowledge-management artifacts that support feature releases and change management.

Key Responsibilities

In this challenging yet rewarding role, you are an integral part of what brings our Company's mission to life. You must have the following required skills, certifications and demonstrated experience in and/or with:

• Business process analysis, including evaluating customer need, internal processes, document business process
  models, and translating these models as functional technical requirements.
• Using web development technologies, specifically JavaScript, HTML, and CSS.
• Developing ServiceNow OR advanced experience with
  software development OR experience with low-code development platforms and the aptitude to develop ServiceNow experience.
• Systems evaluation, such as identifying measures or indicators of system performance and the actions needed to improve/correct performance, relative to the goals of the system.
• Process improvement, such as analyzing functions, requirements, or existing capabilities and shortfalls.
• Program management and project task management, and
  customer relations and outreach.
• IT and systems lifecycle management, including managing review boards, and change and release management.
• Knowledge management, including developing feature
  release descriptions, and technical artifacts related to development under this request.

Highly Desired Qualifications

Other skills and demonstrated experiences that are highly desired but not mandatory to perform the work, include:

• ServiceNow Certified Application Developer, or completion of requisite ServiceNow training for the certification.
• ServiceNow Automated Test Framework (ATF).
• ServiceNow application suites (e.g., IT Service Management, IT Business Management), developing Dashboards on ServiceNow, and using ServiceNow Performance Analytics.
• Using ServiceNow project management applications.
• Working with Sponsor's IT service providers.
• Advising Sponsor personnel on processes, practices, and policies that directly impact the organization.
• Cloud architecture, including expertise beyond the Sponsor's legacy cloud environments.

What We Offer You

• Highly Competitive Salary: Recognizing and rewarding your expertise and contributions.
• Generous Paid Time Off: Providing ample time for rest, relaxation, and personal pursuits.
• Dedicated Training Budget: Supporting continuous learning and professional development.
• 100% Employer-Covered Family Vision, Dental, and Health Insurance: Ensuring comprehensive health coverage for you and your family.
• 100% Employer-Covered Life and Disability Insurance: Offering financial security and peace of mind.
• 401(k) Plan with a 6% Employer Match: Helping you plan and save for a secure retirement, with 100% vesting from day one.
• 11 Paid Government Holidays: Observing national holidays to ensure time off with family and friends.
• Spot Bonuses for Exceptional Performance: Rewarding outstanding contributions and achievements.

SCHEDULE:

This is a full-time position with consultants expected to be available and working onsite in Herndon, VA during core hours.

Ready to take the next step in your career? Join us and be part of a team dedicated to driving positive change through technology. Apply now with our easy 3-minute, mobile-friendly initial application process. Your future starts here!