📍 Role: Business Process Automation Specialist
📍 Location: San Diego, CA 92101 (Onsite at Symphony Towers)
💰 Compensation Range: $120,000-$150,000 DOE
Were looking for a systems-minded builder who thrives on turning chaos into clean, scalable automation. As our Business Process Automation Specialist, youll own the automation layer that lets Luminize manage 80+ brands without linear headcount growth - designing, building, and maintaining the custom tools, integrations, and AI-powered workflows that connect our entire operation.
🎯 What Youll Own
Process Discovery & Design
- Partner with department leads to identify high-impact manual workflows and quantify the cost of the status quo - hours lost, errors made, delays and missed handoffs.
- Youll translate ambiguous business problems into scoped, deliverable solutions, push back when a process needs redesign before it can be automated, and evaluate best practices across teams to eliminate redundant work.
Automation Infrastructure
- Architect, build, and maintain custom tools across the Google ecosystem (Apps Script, Sheets, Docs, Forms) as our primary internal SME. Use Zapier, Make.com, and Asana to create automated handoffs between teams- for example, a completed Supply Chain task that triggers a Catalog notification with all required inputs pre-populated.
- Build integrations across Asana, HubSpot, Google Workspace, Slack, and Looker Studio to eliminate manual data entry and keep data in sync in real time. Youll also automate recurring end-to-end processes like client onboarding, reporting pipelines, and internal HR workflows - and error-proof inputs across the org with validation, guardrails, and exception handling.
AI Integration
- Identify where LLMs (Gemini, Claude, ChatGPT) can replace manual analysis, summarization, categorization, or extraction work.
- Build production AI workflows for use cases like client feedback categorization, meeting transcript analysis, and document parsing - and stay ahead of the curve as new tooling emerges.
Adoption, Documentation & Governance
- Drive adoption of new systems through training, documentation, and hands-on end-user support.
- Write and maintain SOPs and runbooks so every workflow is fully transparent, easily supportable, and immediately transferable.
- Partner with IT and Business Systems on shared infrastructure, access controls, and tool governance.
• What You Bring
- Bachelors degree in Business Administration, IT, Computer Science, or equivalent demonstrated experience
- 5+ years in business process improvement, automation, or systems integration; high-growth or multi-client environment preferred
- Strong proficiency with Google Apps Script (JavaScript), advanced Google Sheets, and at least one no-code platform (Zapier or Make.com)
- Hands-on experience with Google Workspace, Asana, Looker Studio, HubSpot, and at least one LLM API or AI tool
- Working knowledge of REST APIs and webhooks, including authentication, pagination, and rate limiting
- Ability to translate vague business problems into scoped, shippable solutions - without needing a fully written spec
- Comfortable challenging stakeholders when a process should be redesigned rather than automated
- Proven ability to ship high-impact MVPs iteratively rather than over-engineer from the start
- Amazon Seller Central, SP-API, or e-commerce operations experience a plus
🏙 Youll be based in Symphony Towers, one of San Diegos premier office spaces that offers:
- Stunning views of the city and coastline
- Free access to the building gym
- Discounts at restaurants and cafes in the tower
- Secure bike racks and 24/7 paid parking nearby
- Walking distance to 100+ top bars, restaurants, and coffee shops
Our office is designed for comfort, productivity, and collaboration, featuring:
- Ergonomic standing desks and high-quality workstations
- A fully stocked snack bar, espresso machine, and cold drinks
- A welcoming team lounge area and sunny workspaces
- A clean, modern space where we can do our best work together
🎁 Benefits & Perks
Our people are our #1 priority. Our benefits include:
- Multiple medical plan options through Anthem Blue Cross
- Dental & vision insurance (including orthodontia and annual exams)
- Pet benefit program with savings on vet care, products, and services
- Paid vacation (accruing up to 120+ hours/year with rollover and cap)
- Paid holidays annually
- Coverage for spouses/domestic partners and dependents under 26
