Business Process Analyst

Chartis Federal

$88K — $105K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in business process analysis, records management, and SharePoint/document repository administration.
  • Experience developing SOPs and managing policy/issuance processes.
  • Bachelor's degree or equivalent experience in relevant fields such as Business Administration or Information Science (preferred).
  • Familiarity with NGB issuance programs and CNGB directives is desired.
  • Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance required.

Responsibilities

  • Define workflow processes and performance measures; develop SOPs for consistency and audit readiness.
  • Assess current systems for improvements and identify any process gaps or deficiencies.
  • Manage content and functionality on NGB JACO and SharePoint, ensuring data compliance.
  • Maintain and regularly update SharePoint pages for various operations branches.
  • Create and manage Task Management Tool tasks for CNGB issuance reviews and track their progress.
  • Verify staffing requirements for each issuance prior to final approval.
  • Provide monthly reports on issuance status and maintain a compliance tracking list.
  • Deliver training sessions on CNGB issuance processes and maintain a relevant SOP.

Benefits

  • Comprehensive health insurance (medical, dental, vision).
  • Retirement plans with company contributions.
  • Professional development opportunities and career growth support.
  • Collaborative work environment that values employee contributions.
Full Job Description
Job Type

Full-time

Position Overview

We are seeking a Business Systems/Issuance Analyst to support the customer business process improvement and CNGB Issuance Program functions. This dual-hatted role combines workflow analysis, SharePoint/records administration, and issuance package coordination into a single position responsible for driving process consistency across supported directorates.

The ideal candidate brings experience developing SOPs, analyzing business processes, and administering SharePoint or similar knowledge-management platforms in a federal or DoD environment.

This position is contingent upon contract award.

Responsibilities
  • Define workflow processes, performance measures, and data-collection methodology; develop SOPs to ensure repeatable, audit-ready execution.
  • Assess and recommend improvements to ongoing systems analysis and process review; identify gaps or deficiencies in current processes.
  • Maintain and improve NGB JACO and NGB ExecSec Guard Knowledge Network (GKN)/SharePoint content, including electronic data requirements and record-keeping functionality.
  • Maintain and modify the NGB ExecSec Issuance, Programs, and Operations branches' website/SharePoint page and the ARNG CSO-S/SGS SharePoint page.
  • Create a Task Management Tool (TMT) task for each CNGB issuance requiring annual or five-year review (approximately 150 tasks per year) and track progress to completion.
  • Review each issuance prior to final approval to confirm staffing requirements per CNGB Instruction/Manual 5000.01 are met (approximately 50 tasks per year).
  • Provide monthly reporting on issuances being staffed in TMT (issuance name/number, OPR, staffing level, suspense date) and maintain a list of non-compliant issuances.
  • Deliver monthly CNGB issuance training sessions and maintain a staffing SOP operationalizing CNGB Instruction 5000.01A/Manual 5000.01B.


Requirements

  • 5+ years of experience in business process analysis, records management, and SharePoint/document repository administration.
  • Demonstrated experience developing SOPs and supporting policy/issuance review and tracking processes.
  • Bachelor's degree or equivalent experience in Business Administration/Management, Public Administration, Information Science, or Management (preferred).
  • National Guard Bureau (NGB) issuance program or CNGB directive familiarity (preferred).
  • Must have active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance.

Why Join Chartis Federal?

We offer a competitive compensation and benefits package, including:
  • Comprehensive health insurance (medical, dental, vision)
  • Retirement plans with company contributions
  • Professional development opportunities and career growth support
  • A dynamic and collaborative work environment where your contributions are valued

At Chartis Federal, we believe in fostering a culture of excellence, integrity, and innovation while supporting critical national security missions. Join us in shaping the future of government contracting and national security solutions.

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