Adobe Inc.

Business Process Analyst

Adobe Inc. • $81K — $162K *
Lehi, UT 84043In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years in Deal Desk Operations, Sales Operations, or Business Process Analysis
  • Strong understanding of quote-to-contract processes and related systems
  • Proven ability to translate business needs into clear processes and documentation
  • Excellent analytical and problem-solving skills
  • Outstanding attention to detail and accuracy
  • Strong written and verbal communication skills
  • Experience with Salesforce and/or Microsoft Dynamics
  • Skilled in creating process documentation and training materials
  • Ability to manage multiple priorities in a fast-paced environment

Responsibilities

  • Collaborate with multi-functional teams to support Adobe's Enterprise business
  • Assess impacts of new Go-To-Market offers and coordinate operational readiness
  • Develop and maintain Deal Desk process documentation and training materials
  • Facilitate Deal Desk enablement through training and communication
  • Act as a point of contact for quote-to-contract workflow inquiries
  • Investigate and resolve issues in Salesforce and Microsoft Dynamics
  • Identify process gaps and improvement opportunities through feedback analysis
  • Translate Deal Desk needs into actionable business requirements

Benefits

  • Comprehensive health and wellness programs
  • Flexible work arrangements
  • Professional development opportunities
  • Employee equity awards for eligible roles
  • Collaborative and innovative work environment
Full Job Description
The Opportunity

As a Business Process Analyst, you'll collaborate with multi-functional teams. You will optimize workflows and drive efficiencies that impact our enterprise Digital Media quote to contract operations.


What you'll Do

  • Partner with Deal Desk, Pricing Strategy, Product Business Units, and teams from multiple functions to provide the processes, tools, documentation, and information Deal Desk needs to support Adobe's Enterprise business.
  • Support the launch of new Go-To-Market offers, pricing programs, policies, and business changes by assessing Deal Desk impacts and coordinating operational readiness.
  • Build and maintain Deal Desk process documentation, approval mentorship, playbooks, user guides, and training materials.
  • Coordinate Deal Desk enablement, including training, communications, collaboration, and self-service resources.
  • Serve as a point of contact for Deal Desk process and system questions related to quote-to-contract workflows.
  • Investigate and manage issues in Salesforce, Microsoft Dynamics, and related systems, and coordinate with business and technical teams to resolve them.
  • Identify process gaps, recurring issues, and improvement opportunities by gathering feedback from Deal Desk and analyzing operational needs.
  • Translate Deal Desk needs into clear business requirements and support projects involving multiple functions that improve processes, systems, and the Deal Desk experience.

What you need to succeed

  • 3+ years of experience in Deal Desk Operations, Sales Operations, Business Process Analysis, Commercial Operations, or a similar role supporting Enterprise sales operations.
  • Good understanding of quote-to-contract processes and the systems, policies, approvals, and workflows that support Deal Desk.
  • Experience translating business needs into clear processes, requirements, documentation, and scalable solutions.
  • Strong analytical and problem-solving skills, with the ability to identify root causes, resolve issues, and drive process improvements.
  • Outstanding attention to detail and a solid focus on accuracy when working with processes, pricing, approvals, systems, and documentation.
  • Excellent written and verbal communication skills, with the ability to explain complex process and system changes clearly to operational teams.
  • Experience with Salesforce and/or Microsoft Dynamics; experience with CRM, quoting, approval, or CPQ processes is a plus.
  • Experience in crafting process documentation, playbooks, training materials, communications, and knowledge resources for operational teams.
  • Ability to manage multiple priorities, work effectively across teams, and adapt to changing business needs in a fast-paced environment.

Expected Pay Range:
Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $81,500 - $162,800 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

About Adobe Inc.

The Omniture product suite provides an integrated set of services: advanced web analytics and segmentation (SiteCatalyst, Discover and Data Warehouse), search marketing (SearchCenter), optimization (Advanced Testing and Targeting -- Offermatica and TouchClarity), and the marketing integration platform (Genesis). They also have an iPhone application that allows customers to sign into their Omniture account and view statistics from anywhere.

Adobe Inc. Careers

Join Adobe Inc., a global leader in digital media and digital marketing solutions, and be part of a team that thrives on innovation and creativity. Adobe offers unparalleled job opportunities that propel your career forward in an environment that fosters growth and leadership. Work You’ll Do At Adobe, you will be immersed in an atmosphere of innovative solutions and exceptional leadership, contributing to projects that drastically change the landscape of digital content. Our team at Adobe is dedicated to empowering creatives and enterprises alike through cutting-edge technology and expertise. Transform the World with Your Creativity Adobe’s mission is to change the world through digital experiences. We are looking for professionals who are passionate about creativity, technology, and driving significant market evolution. Join a diverse team that values individuality and the fresh perspectives each member brings. Lead in a Culture of Innovation Adobe Inc. is synonymous with fostering a culture of innovation where your ideas can pave the way for groundbreaking digital solutions. Our leadership is committed to nurturing a dynamic and inclusive workplace that promotes career growth and development. Collaborate with the Best Work alongside a global team of talented professionals who are leaders in their fields. At Adobe, you will enhance your skills through collaboration and be inspired by the creativity and dedication of your teammates. Our networking opportunities within the company are designed to foster connections that lead to lasting professional relationships. Explore Career Opportunities Adobe Inc. offers a range of career paths from software engineering to marketing, customer experience to IT. Explore job opportunities and internships that align with your skills and passions. Adobe is committed to hiring the best talent and providing them with the training, benefits, and support needed to succeed. Innovate and Grow Drive innovation as part of the Adobe team and see firsthand how your work contributes to the company’s success and your personal growth. Engage in projects that push the boundaries of technology and creativity. Future-Proof Your Career Adobe is dedicated to the development of its employees at all stages of their careers. We offer comprehensive training programs, including leadership development and diversity training, to ensure you are equipped for the future. Our benefits package is designed to support the well-being and financial security of our team members and their families. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for driven, curious, creative, and solution-oriented team players. Start your journey with Adobe today by exploring our exciting career and internship opportunities. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the rewarding and exciting opportunities that await at Adobe Inc.
Learn more about Adobe Inc.
Size
25,988 employees
Market Cap
$154.8 billion
Industry
Enterprise Technology
Net Income
$5.2 billion
Founded
1982
5 Year Trend
+21.9%
Revenue
$12.8 billion
NASDAQ
ADBE
* Ladders Estimates

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