We are seeking a
Business Operations Manager to join our AFL Connectivity team at our Dallas Business Center in the
Dallas-Fort Worth, Texas area.
The Business Operations Manager drives operational execution and process governance in support of commercial operations within the business unit. This role serves as a central coordination point across functions, facilitating alignment, enabling escalation, and ensuring Business Operations owned processes are well governed and continuously improving. The ideal candidate has a demonstrated track record of driving operational improvements, building scalable processes, and delivering measurable results in a fast-paced, cross-functional environment.
Responsibilities:Cross-Functional Execution- Facilitate cross-functional governance cadences, distribute decision summaries, and escalate unresolved issues with a recommended path forward.
- Support the development and continuous improvement of commercial operations processes and workflows that enable front- and mid-office execution.
- Serve as the day-to-day point of contact for Return Merchandise Authorization (RMA)/cancellation requests, contract review routing, and exception approvals, ensuring timely resolution within established SLAs.
Process & Systems Ownership- Partner on enabling systems to ensure they support process requirements and business agility.
- Support governance and compliance across commercial operations ensuring processes, documentation, and audit requirements are maintained and met.
- Administer and maintain Business Ops systems and trackers to ensure data accuracy, accessibility, and day-to-day usability across the team.
Scalability & Change Management- Build and maintain standardized, scalable operational processes that include documentation, training, and continuous improvement programs.
Operating Approach - Builds trust and alignment across functions through influence without authority.
- Applies structured thinking to organize complexity into clear frameworks and actionable plans.
- Communicates clearly, concisely, and directly with stakeholders at all levels.
- Drives measurable results by translating process and operational improvements within their function into trackable KPI outcomes and holding themselves accountable to progress
Required Qualifications:- Bachelor's degree in business, Operations Management, Engineering, or related field
- 5+ years of experience in business operations, commercial operations, or a related field.
- Experience facilitating governance cadences, tracking action items, and driving cross-functional alignment.
- Strong project management skills - ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills
Preferred Qualifications:- Optical networking or telecommunications product/industry/technical acumen
- Familiarity with IBP, S&OP, or demand planning processes
- Exposure to process automation or CPQ platforms.
