Provides technical support to users for business applications, addressing issues and optimizing system performance. Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage. Maintain system-driven, data-populated forms (e.g., deeds, policy jackets, schedules, affidavits, settlement documents) to ensure accuracy, compliance, and proper workflow execution. Job Responsibilities • Lead troubleshooting for complex business application issues, often coordinating with vendors and IT development teams. • Develop and deliver training for support specialists to build team capability and ensure consistent support practices. • Analyze system performance, identify trends, and recommend enhancements to optimize business processes. • Act as a subject matter expert (SME) for specific applications, guiding best practices and offering strategic insights. • Drive process automation and system improvement initiatives to enhance user experience and operational efficiency. • Participate in on-site customer visits to foster relationships and gather direct feedback for continuous improvement. • Applies advanced knowledge and independent judgment to address complex, non-routine problems. • Considers internal and external factors that may impact work outcomes and contributes to achievement of operational, project, or service objectives. • Individual contributor performing work independently; seeks guidance as appropriate for highly complex matters. • Performs all other duties as assigned by management Education • High school diploma required; Bachelor’s preferred Experience • Typically requires 5+ years of related work experience Benefits Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.