Fiserv

Business Operations Analyst

Fiserv$74K — $122K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in finance, business, or related field or equivalent military experience.
  • 4+ years of experience in engaging business stakeholders for requirements gathering and solution presentations.

Responsibilities

  • Build strong partnerships with various teams including Implementations, Sales, and Client Support.
  • Interface continuously with stakeholders for decision analysis and planning execution.
  • Facilitate project management by organizing schedules and communicating deadlines.
  • Identify and implement operational efficiency improvements by analyzing business processes.
  • Utilize project management tools, including Clarity and PowerBI for data analysis.
  • Execute change management processes across the organization.
  • Manage relationships with external partners for strategic projects.

Benefits

  • In-person collaboration is emphasized for productivity and onboarding.
  • Full-time, direct-hire position with no contract options considered.
  • Offers contingent on standard background checks for federal contracts.
Full Job Description
Job Title
Business Operations Analyst

What does a successful Business Operations Analyst do at Fiserv?

The Business Operations Analyst is an integral member of our Banking organization's Strategic Programs team. This role serves as an extension of the leadership team and is highly visible across all Fiserv teams. You will have ownership of important internal business processes, as well as manage important ad hoc projects that drive client health, strategic direction, and operational efficiencies. Your role is to drive excellence through accountability, accurate work, quick communication, and your ability to lead key business leaders through difficult decisions. You must be skilled at listening and interacting from a neutral position and leveraging experience to find common ground for multi-functional teams. You will often collaborate with multiple Fiserv teams to collect group consensus. You will not be managing people; however, you will be managing processes and projects and will directly lead day-to-day activities of teammates who also assist with this process.

What you will do:
  • Build strong partnerships with Implementations, Business Leaders, Sales, Client Support, Development, Product Management, Account Management, and Service Management teams.
  • Maintain an ongoing interface with external and internal stakeholders in areas such as decision analysis, planning and execution, and technical needs.
  • Project management facilitation; this includes effectively communicating the process, organizing the schedule, communicating deadlines for intake, anticipating problems and pursuing resolutions, and ensuring a good communication plan is developed and executed.
  • Constantly seek and execute operational efficiency ideas, analyzing and detailing business processes and documentation.
  • Execute process and project management procedures utilizing key tools -- Clarity, SharePoint, ServicePoint, eCRM, and Microsoft Office Suite including PowerBI (for Data analysis).
  • Execute on Change Management through the organization.
  • Manage external partner relationships as needed for strategic projects

What you will need to have:
  • Bachelor's degree in finance, business, or related fields, and/or equivalent military experience.
  • 4+ years of experience in working with business stakeholders and business users in gathering requirements, creating acceptance criteria, and presenting the proposed solutions to leadership teams.

What would be great to have:
  • Demonstrated experience with project coordination and proven project management skills, leading conversations (verbal and written) with clients and other stakeholders.
  • Experience reading and navigating contracts/SOWs.
  • Experience with Estimation/ Pre-sales planning.
  • Experience with sales teams and sales operations.
  • Previous experience working in Financial Services.
  • Knowledge of PowerBI or similar tool.

How you will work:
  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
  • You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
  • This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
  • All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.


Salary Range
$74,000.00 - $122,400.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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