The primary objective of the Business Manager, Americas Finance is to partner with and support the Americas Finance COO team across People & Culture, monthly forecasting and actuals reporting, and workforce planning; deliver governance, risk and control activities (including US SRO/ATO requirements); maintain strong stakeholder communication; and drive process re-engineering to simplify operations and improve functional efficiency.

As our Business Manager, Americas Finance, you will:

• Support the end-to-end monthly business review cycle, including actuals reporting and forecasting, by coordinating inputs from Finance stakeholders, validating data and assumptions, consolidating materials into a clear narrative, documenting decisions and actions, and tracking follow-ups through to closure
• Provide operational support for hiring and workforce planning by raising headcount approval requests, monitoring workflow progress, resolving data gaps with stakeholders, and ensuring approved changes are accurately reflected in Anaplan and incorporated into forecasting and reporting
• Support the planning and execution of People & Culture initiatives (e.g., exchanges, town halls, learning and communications rollouts) by maintaining delivery plans, tracking milestones and dependencies, coordinating logistics, and capturing post-event feedback and actions for continuous improvement
• Support delivery of EUC risk reduction initiatives by maintaining governance artefacts (plans, RAID logs, evidence packs), enforcing document/version control, monitoring progress against control expectations, and escalating risks, issues, and delays in a timely manner
• Support SRO/ATO related activities by coordinating with suppliers and service recipient/contract owner teams, ensuring adherence to internal policies and controls, maintaining governance routines and documentation, managing issues and escalations to resolution, and providing clear stakeholder communications and status reporting
• Support process improvement and re-engineering initiatives by documenting current-state processes, identifying pain points and control gaps, facilitating workshops, developing simplified future-state maps, and supporting implementation and benefits tracking
• Build effective relationships with senior stakeholders, translating complex financial and operational information into concise, decision-ready updates, and driving alignment on priorities, actions, and timelines
• Contribute as a core member of the Americas Finance COO team, strengthening connectivity across Finance and partner functions, enabling effective cross-team delivery, and promoting consistent ways of working

You'll likely have the following qualifications to succeed in this role:

• Strong planning and delivery management: workplans, milestones, dependencies, RAID (risks/actions/issues/decisions) and action tracking
• Structured problem-solving and continuous improvement mindset; able to support process mapping and re-engineering (Lean basics helpful)
• High attention to detail with strong follow-through and ownership to closure
• Working knowledge of forecasting, actuals, and monthly business review rhythms; comfortable validating data and challenging inconsistencies
• Ability to turn data into a clear narrative (insight, drivers, variances, actions)
• Experience supporting headcount management and approval workflows
• Strong capability with planning/reporting tools and Excel/PowerPoint for analysis and pack production
• Understanding of governance routines and evidence-based delivery (documentation, version control, audit trail)
• Awareness of operational risk concepts, including EUC risk, and ability to work within control expectations
• Confident communicator with senior stakeholders; able to simplify complex topics into decision-ready messages
• Strong collaboration skills across Finance, HR/People, COO, Technology and suppliers; able to influence without direct authority
• Clear written communication for updates, minutes, actions and executive summaries
• Workshop facilitation skills (requirements gathering, process mapping, action planning)
• Degree (or equivalent experience) in Business, Finance, Accounting, Economics, Operations, or a related discipline
• Relevant experience in a Business Manager, Finance PMO, or Operations role within a large, regulated organization (financial services preferred)
• Experience producing management information (MI), coordinating monthly reporting cycles, and supporting forecasting processes
• Experience working with governance frameworks, policy adherence, and stakeholder-facing documentation
• Lean/Six Sigma certification or demonstrable process improvement delivery
• Knowledge of third-party/service management concepts (e.g., service recipient/contract owner coordination)
• Familiarity with EUC governance and remediation approaches

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.