Req ID: 379531
We are currently seeking a Business Intelligence Senior Specialist to join our team in Plano, Texas (US-TX), United States (US).
Position's OverviewAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Service Manager - CMDB & Configuration Management" to join our team in "Remote USA".
Client's business problem to solve?Our client is one of the largest U.S. healthcare systems and is undertaking a major IT transformation to improve operational efficiency, service quality, security, and support future digital innovation. To achieve these objectives, NTT DATA is the managed services partner to modernize and operate the client's complex IT environment, enabling cost optimization, greater automation, improved reliability, and a scalable foundation for long-term growth and transformation.
Position's General Duties and TasksIn these roles you will be responsible for: - Lead the CMDB and Configuration Management service, ensuring accurate, complete, and reliable configuration data to support ITSM processes, service delivery, and operational decision-making.
- Manage complex CMDB-related service delivery activities, including data quality, CI lifecycle governance, relationship mapping, process adherence, and ongoing operational support.
- Lead cross-functional initiatives with ServiceNow, infrastructure, application, security, and service management teams to improve CMDB maturity and align configuration practices to ITIL standards.
- Establish and maintain CMDB governance, standards, controls, and reporting to support audit readiness, compliance, service transparency, and continuous improvement.
- Identify, analyze, and resolve complex CMDB process or data issues, using structured problem-solving and collaboration across technical and business stakeholders.
- Drive continuous improvement of CMDB processes, documentation, dashboards, and service configuration practices to improve accuracy, automation, and business value.
Requirements for this role include: - Leads complex service delivery processes and associated projects.
- Manages service delivery processes in a complex service delivery environment.
- Develops resolutions and analysis to complex problems that require the frequent use of creativity.
- Identifies and leads continuous improvement activities in support of client or internal business processes.
- They may lead or guide others on cross-functional projects outside of their own department.
- Typically requires 10+ years relevant experience.
Preferences: - Optional (nice-to-have's)
- Excellent understanding of ITIL processes and principals.
- Excellent written and verbal skills.
- Excellent ability to create and document process.
- On-call rotation support may be required.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $70K-106K Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
