FleetPride

Business Implementation Manager

FleetPride • $80K — $110K *
Dallas, TX 75217In-Person
Business Services
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • High school diploma or GED required.
  • Associate's or technical degree preferred.
  • Strong communication and interpersonal skills for engaging diverse audiences.
  • Proven organizational skills with the ability to manage multiple priorities.
  • Demonstrated leadership qualities or supervisory training experience.
  • Willingness to travel up to 75%.
  • Preferred knowledge of IBM iSeries / AS400 systems.

Responsibilities

  • Lead operations excellence support during all phases of acquisitions.
  • Deliver onsite training and expert-level support for service and operational standards.
  • Ensure compliance with safety programs and operational procedures.
  • Collaborate with leadership to enhance employee retention and performance.
  • Conduct assessments for operational readiness regarding tooling and talent.
  • Train leaders on service KPIs and performance management processes.
  • Support sales and marketing efforts to enhance revenue and customer retention.

Benefits

  • Remote work flexibility with substantial travel opportunities.
  • Professional development through training and mentoring.
  • Exposure to a dynamic work environment across various locations.
Full Job Description
The Business Implementation Manager leads the operational implementation of acquired locations and provides ongoing post-go-live support. This role partners closely with cross-functional teams, regional leadership, and local management to ensure safe, effective integration, operational stability, and performance improvement. The position plays a critical role in driving customer service excellence, operational efficiency, revenue growth, and talent development while serving as a subject matter expert for FleetPride operations.

Key Responsibilities
  • Lead operations excellence support across diligence, pre-integration, integration, and post go-live phases for acquisitions.
  • Deliver onsite training and SME-level support for service, safety, inventory, and operational standards.
  • Ensure compliance with FleetPride safety programs, policies, and procedures.
  • Partner with regional and local leadership to support employee retention, morale, and performance.
  • Conduct tooling, capex, and talent capability assessments to ensure operational readiness.
  • Train leaders and managers on FleetPride service KPIs, reporting, and performance management.
  • Support sales and marketing efforts to grow revenue and customer retention.
  • Implement processes to improve customer experience, maintenance performance, and warranty compliance.
  • Support locations during extended onsite deployments as needed (travel-intensive role).

Qualifications

Required:
  • High school diploma or GED required
  • Associate's or technical degree preferred
  • Strong communication and interpersonal skills with the ability to engage in diverse audiences
  • Proven organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
  • Demonstrated leadership qualities or previous experience in peer-to-peer or supervisory training roles.
  • Ability and willingness to travel up to 75%.

Preferred:
  • Working knowledge of IBM iSeries / AS400 systems (menu navigation, data entry, reporting, and transaction processing).
  • Familiarity with Karmak, Power BI, and Salesforce platforms.
  • Experience in multi-location field training, enterprise system rollouts, or operational transformation initiatives.
  • Exposure to blended learning methodologies (LMS, e-learning, video, and in-person facilitation).


Core Competencies
  • Strong operational judgment and decision-making
  • Effective communication and training ability
  • Performance monitoring and continuous improvement
  • Time management and prioritization
  • Analytical and problem-solving skills
  • Technical and industry knowledge applicable to service operations
  • Proficiency with systems, reporting tools, and operational data


Work Environment
  • Combination of indoor and outdoor service environments
  • Exposure to noise, dust, vibration, and varying temperatures
  • 70-80% travel required, including extended deployments.


Location: Remote with up to 75% travel

About FleetPride

FleetPride is a distributor of heavy-duty truck and trailer parts, with over 260 locations in the United States. The company offers a wide range of products, including brakes, drivetrain, electrical, engine, suspension, and steering parts, as well as tools and equipment. FleetPride serves a variety of customers, including independent repair shops, fleet operators, and national accounts. The company was founded in 1999 and is headquartered in Dallas, Texas.
Learn more about FleetPride
Size
2,000 employees
Industry
Manufacturing & Automotive
Net Income
$20 million
Founded
1999
5 Year Trend
-2%
Revenue
$1 billion
NASDAQ
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at FleetPride

More Business Services Jobs

Find similar Business Implementation Manager jobs:

NationwideDallas, TX