Citigroup, Inc

Business Execution Analyst - Operations & Process Support

Citigroup, Inc • $87K — $131K *
Irving, TX 75061Hybrid
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-8 years in branding, marketing or analytics
  • 2-5 years in business operations or execution roles
  • Experience with process mapping and documentation
  • Familiarity with tracking tools for process execution
  • Bachelor's degree in Business or related field preferred
  • Strong organizational skills and attention to detail
  • Basic experience with process mapping tools like Visio or Lucidchart

Responsibilities

  • Support mapping and documentation across workstreams
  • Assist in developing 'as-is' and 'to-be' process flows
  • Partner with stakeholders to gather requirements
  • Update standard operating procedures and process documentation
  • Identify process gaps and escalate findings
  • Coordinate across teams to ensure adherence to processes
  • Assist in monitoring control adherence and risk escalation

Benefits

  • Medical, dental & vision coverage
  • 401(k) plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off including vacation and holidays
Full Job Description
The Business Execution Analyst is a highly hands-on, execution-focused role responsible for the day-to-day delivery of campaigns across Citi Commerce. This individual will own the tactical setup, trafficking, and optimization of campaigns, ensuring accuracy, speed, and performance.

Key Responsibilities
  • Support process mapping and documentation efforts across workstreams such as billing, controls, and internal operations
  • Assist in developing and maintaining current-state ("as-is") and future-state ("to-be") process flows
  • Partner with stakeholders across Finance, Risk & Controls, Operations, and other functions to gather requirements and validate workflows
  • Maintain and update standard operating procedures (SOPs) and process documentation
  • Help identify process gaps, inconsistencies, and inefficiencies, and escalate findings to leads for resolution
  • Coordinate across teams to ensure processes are consistently followed and properly executed
  • Support implementation of process improvements and track adoption across impacted teams
  • Assist in monitoring adherence to controls and escalate potential risks or issues
  • Organize and support working sessions, including preparing materials and capturing outcomes
  • Track key tasks, timelines, and deliverables across multiple concurrent workstreams
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:
  • 5-8 years of experience in branding, marketing or analytics
  • 2-5 years of experience in business operations, process support, or execution-focused roles
  • Exposure to process mapping, workflow documentation, or operational support activities
  • Experience with documented process maps and workflow diagrams
  • Experience updating SOPs and process documentation
  • Experience tracking tools for process execution and issue management
  • Experience creating and providing summary insights on process gaps and improvement opportunities
  • Experience with coordination support for cross-functional initiatives


Education:
  • Bachelors/University degree or equivalent experience (Highly preferred Bachelor's degree in Business, Operations, Finance, or related field)


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Required Skills & Expertise
  • Strong organizational skills with the ability to manage multiple tasks and priorities
  • High attention to detail and accuracy, especially in documentation and process tracking
  • Ability to follow structured processes and support standardization efforts
  • Effective communication skills and ability to work across teams
  • Basic experience with process mapping tools (e.g., Visio, Lucidchart, Miro) preferred
  • Analytical mindset with the ability to identify inconsistencies or inefficiencies
  • Ability to work in a fast-paced environment with guidance from senior team members
  • Familiarity with billing processes, controls, or internal operations is a plus


Job Family Group:
Marketing

Job Family:
Advertising, Branding and Media

Time Type:
Full time

Primary Location:
Irving Texas United States

Primary Location Full Time Salary Range:
$87,360.00 - $131,040.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jun 09, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

Work You’ll Do

At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

Innovate and Lead

Citigroup, Inc is at the forefront of financial innovation and leadership. By joining our team, you will work alongside top professionals to develop solutions that enhance customer experiences and operational efficiency. Our commitment to innovation is fundamental, and we encourage our team to push boundaries and think outside the box.

Grow Your Career

Citigroup, Inc is not just a company; it's a place where you can grow both professionally and personally. We offer robust career paths and professional development opportunities that help you reach your potential. With diverse career tracks and the support of leadership, your growth at Citigroup is limitless.

Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

Benefits and Culture

Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

Networking and Professional Development

At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

Join Our Team

Explore the numerous positions available at Citigroup, Inc that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make an impact.

Stay Connected

Keep up to date with the latest in career opportunities and industry insights at Citigroup, Inc. Subscribe to our job alert emails and read our careers blog to stay ahead in your professional journey.

Explore Citigroup, Inc Jobs

Discover the exciting and rewarding opportunities that await at Citigroup, Inc. Tailor your resume, prepare for your interview, and take the next step in your career with us.

SEARCH CITIGROUP JOBS

READ CAREERS BLOG

Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Citigroup, Inc

More Finance & Insurance Jobs

Find similar Business Execution Analyst - Operations & Process Support jobs:

NationwideIrving, TX