SummaryThe Customer Solutions Supervisor serves as the primary point of contact for existing customers, providing solutions to inquiries, service issues, and business needs. This role collaborates with internal departments to resolve customer concerns, support product and service adoption, and ensure a positive customer experience. The supervisor is responsible for identifying existing customer requirements, recommending appropriate solutions, and maintaining strong customer relationships.
Compensation$78,000 - $85,000 yearly salary range. (Subject to Compensation Study Upon Candidate Selection)
Responsibilities• Serve as the primary commercial point of contact for existing non-captive OEMs, conducting regular check-ins and business reviews.
• Analyze existing customer usage data to identify up-sell, cross-sell, and early renewal opportunities.
• Identify customer pain points and coordinate with internal tech support, product, or account teams to deliver robust solutions.
• Proactively negotiate contracts and mitigate churn risks.
• Provide comprehensive follow-up and prepare variance analysis studies to assess the outcome of the planned versus actual
• Work with team to create, review, and question cost and pricing models for new and current business
• Collaborate with and provide support to Operations and Finance departments on day-to-day tasks as well as special projects
• Support Business Development Manager in meeting sales targets by actively engaging in client meetings, negotiations (customers/vendors), and constructing proposals
• Identify opportunities to improve existing non-captive customer satisfaction and operational efficiency.
• Escalate complex issues to appropriate teams and follow through to resolution.
• Communicate updates, solutions, and recommendations to customers.
• Prepare reports and documentation related to customer activities and service performance.
Other duties as assigned
Benefits of working at GLOVIS America Inc.- Medical Insurance
- Vision Insurance
- Dental Insurance
- Health Care & Dependent Care Flexible Spending Accounts (FSA)
- Basic Life and AD&D as well as Short-Term & Long-Term Disability
- Paid Vacation, 14 Holidays, and Sick leave
- Hospital and Critical Illness Insurance
- Wellness Program and Gym Reimbursement*
- 401(k) with Generous Matching
- Referral Bonuses*
- Auto Allowance*
- Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
- Discretionary Bonuses*
- Tuition Reimbursement*
All benefits pursuant to Company policy
Skills- Excellent written and verbal communication skill
- ADVANCED PC skills - Word, Excel, Powerpoint, Outlook
- Excellent interpersonal and customer service skills
- Strong organization, prioritization, and analytical skills, with keen attention to detail
- Must be able to work independently and at the direction of Manager and/or HOT, HOD
Education & Experience- Bachelors Required
- 5 - 8 years of direct experience in Sales and Marketing and/or 3PL and 4PL
Physical Requirements- Ability to sit in front of a desk and/or in front of the computer for long periods
- Must operate desktop, computers, laptop, printer, scanners, shredders, etc.
- Constant use of hand/grasping product, writing, and typing
- Sit for 5+ hours per day
- Stand, walk, bend, stoop, reach over shoulder, kneel, push, pull 1-3 hours per day
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Typical office environment with low-level noise exposure
- This position is located in the Irvine, CA office
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
