Business Development RepresentativeReports To:
Senior Director of Strategic DevelopmentLocation:
Chicago, ILEnvironment:
In OfficePurpose of Your Work:As a
Business Development Representative working within
Redwood Multimodal (one of our entities),you will work closely with the Sales and Operations teams and be responsible for growing and developing Redwood Multimodal customer accounts.
How You Make a Difference Everyday:- Develop assigned customer accounts by using data driven strategic sales techniques to increase overall revenue and gross profit for assigned accounts
- Implement standard procedures with the Operations Department based on account requirements, including on-boarding account, setting up load tender process, tracking process, and issue-resolution process
- Negotiating all pricing for orders taken from assigned accounts
- Maintain accurate records of load details, rates, and customer communications in CRM and TMS platforms
- Monitor account performance, service levels, and customer satisfaction metrics, proactively addressing risks and escalations.
- Act as customer-facing point of contact for issue escalation and resolution with account-specific focus.
- Keeping current on industry trends and customer activity
You've Got This?- Minimum 2 years demonstrated success in Sales/Account Management or Operations in a freight brokerage (or similar) environment
- Excellent negotiation, Communication, problem-solving, and networking skills
- Ability to analyze data to develop a sound strategy for account growth
- Ability to drive results within a fast-paced, dynamic work environment
- Ability to travel on occasion (
What We Offer:- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Paid time off, floating holidays, time off to volunteer and rollover
- Paid parental leave
- Medical, dental, vision and 401k plans (with match)
- Flexible spending account, mass transit and dependent care plans available
- Health savings account, with a annual company contribution for plan participants
- Short-term and long-term disability; life insurance policies subsidized by company
Work Schedule:This position is full-time and in office Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.
Compensation Range:$70,000 - $104,500
This position is eligible to earn monthly incentives based on individual and company performance.
The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.
Additional benefits including pet insurance, accident care, access to legal advice and more
