Department: Business DevelopmentReports To: Sr. Regional Manager Business DevelopmentTravel Required: 30% - 50%Work Type: On sitePosition OverviewAs a
Business Development Manager II for the Coffee Service Division, you'll be responsible for driving growth by retaining and expanding relationships with key customers while actively developing new business opportunities. This role requires a self-motivated, goal-oriented sales professional who thrives on building strong customer partnerships and delivering results.
Key Responsibilities- Build and maintain strong relationships with key decision-makers and stakeholders across assigned accounts.
- Serve as the primary point of contact, ensuring a deep understanding of customer needs and delivering tailored solutions.
- Conduct regular business reviews to demonstrate value, reinforce partnerships, and identify new growth opportunities.
- Develop and execute sales strategies to achieve and exceed territory revenue targets.
- Identify, prospect, and close new business with coffee service customers through cold calling, networking, and formal presentations.
- Manage the end-to-end sales cycle-from prospecting through negotiation to onboarding and account activation.
- Collaborate with internal teams to ensure seamless customer experience from set-up to ongoing support.
- Monitor industry trends and customer data to identify growth opportunities within existing accounts.
- Support promotional planning with internal teams, including new product introductions and targeted marketing initiatives.
- Work with Supply Chain and Sales Execution teams to ensure product availability and operational alignment for all customers' needs.
- Prepare and analyze customer financial models and profitability projections.
- Ensure account growth aligns with organizational profitability standards and pricing strategies.
- Track and report on key performance metrics including sales pipeline, account health, and territory performance.
- Provide regular updates to sales leadership on wins, challenges, and competitive trends.
- Represent the company at industry events, trade shows, and client meetings.
- Act as a brand ambassador, promoting Community Coffee's products and services with professionalism and enthusiasm.
Position Requirements- Bachelor's degree or equivalent combination of education and experience.
- 5 years of successful sales experience, preferably in consumer-packaged goods (CPG) or foodservice.
- Proven track record in managing high-value accounts and securing new business.
- Strong presentation, negotiation, and communication skills.
- Proficiency in Microsoft Office Suite and CRM systems; SAP S/4 HANA experience a plus.
- Valid driver's license and clean driving record.
- Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources
Additional Requirements- A hunter mindset with strong relationship-building skills.
- Strategic thinking paired with tactical execution.
- A self-starter mentality and ownership over goals and outcomes.
- Passion for coffee and a commitment to delivering exceptional service.
Foundational Competencies- Builds Trust
- Continuous Learner
- Customer Centric
- Effective Communication
- Integrity
- Results Oriented
Additional Competencies- Business Acumen
- Decision Making
- Cultivates Engagement
- Navigates Complexity
- Continuous Improvement
Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:
- Primarily office-based with regular travel to customer locations and industry events.
- Must be able to sit, stand, and walk for extended periods.
- Occasionally lift up to 25 lbs.
- Vision and hearing abilities are required for presentations and driving.
Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
