Presidio

Business Development Manager, Contact Center, -CO or CA

Presidio • $90K — $120K *
Centennial, CO 80015In-Person
Telecommunications & Hardware
Less than 5 years of experience
3 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience or military background
  • 3-5+ years of proven sales success
  • 3+ years of experience selling contact center solutions
  • Strong customer service skills
  • Must be a US Citizen

Responsibilities

  • Expand market presence by developing sales strategies for contact center solutions
  • Proactively service accounts by cultivating client opportunities
  • Educate internal teams on Presidio's contact center capabilities
  • Execute sales strategies by identifying customer needs
  • Meet or exceed quarterly sales goals

Benefits

  • Collaborative team environment
  • Ongoing sales training and skill development
  • Participation in trade shows and marketing events
  • Mentorship opportunities for new hires
  • Strong emphasis on ethical business practices
Full Job Description
The RoleAs a Business Development Manager, you will have the primary responsibility to act as a subject matter expert for Presidio's Contact Center offerings, working in conjunction with the local sales organization. Your core responsibility is to expand our market presence by building sales strategies and initiatives to build sales pipeline for our contact center solutions and services.

Responsibilities Include:

Key Responsibilities:

  • Service new and existing accounts by finding and cultivating client opportunities for net new and expansion offerings to grow our contact center business:
    • Contact Center Software and Licensing Agreements
    • Contact Center Services
    • Contact Center Managed Services

  • Establishes account presence by planning and organizing daily work schedule to proactively call on existing or potential clients independently or with Presidio Account Managers.
  • Establishing rapport and trust with key client decision makers.
  • Educate our Account Teams on Presidio's leading capabilities within the contact center market.


Sales Execution

  • Executes sales strategy by identifying customer needs and selling the appropriate services.
  • Increases sales and market share and develops business through multiple marketing and sales techniques including but not limited to cold calling, conducting in person meetings, and partnering with vendors or manufactures.
  • Maintains a targeted understanding of customers' business showing the ability to establish customer needs, buying cycles, and creating strong relationships to effectively drive sales and repeat business.
  • Ability to create a strategic plan with the customer's executive staff to add value to the customer business and develop a sales plan to meet the customer's and company strategic need.
  • Meets or exceeds quarterly sales goals as defined by management.


Account Management

  • Manages individual sales objectives to include sales orders and billing activities to support accounting cycles.
  • Manages on-going customer account maintenance to include, updating account information in company systems and resolving customer satisfaction issues.
  • Prepares customer quotes and works with inside support team to ensure quotes are order requests are processed accurately.
  • Works with engineering team to accurately design solutions and scope projects.
  • Maintains relationships with all levels of customer contacts, but has a focus to maintain executive level (Director and above) relationships.


Strategic Planning & Presentation:

  • Adhere to sales process including but not limited to pipeline development and accurate forecasting via internal tools.
  • Attends weekly Sales Commit calls and achieves weekly commitments.
  • Submits presales service requests and attends presales conference calls.
  • Performs extensive proposal writing and prepares sales information for customers.
  • Attends trade shows, marketing events, and performs continuous marketing efforts to new and existing customers.
  • Participates in weekly sales calls with the sales team and management to communicate weekly sales and profit objectives.
  • Participates in ongoing sales training to ensure satisfactory performance, improve sales skills, stay abreast on emerging technologies, and maintains partner sales certifications.
  • Promotes company culture and ethics and establishes name recognition.
  • Works in a team environment to enhance all aspects of the sales strategy.
  • Mentors and leads new hires in the market.
  • Participates in company efforts to improve the quality of sales organization.
  • Ability to understand, solution and sell clients' voice, telecom, managed services, and cloud needs. - Experience with telecom carriers, Cisco, Avaya, Amazon, Microsoft with telecom, managed services, and cloud-related solutions.
  • Experience establishing relationships with national carriers and developing strategic solutions for existing and new customers
  • Knowledge of sales and marketing techniques and principles.
  • Knowledge of administration and management principles, specifically in planning and resource allocation.
  • Strong customer service skills and service orientation focus.


Required Skills and Professional Experience:

  • Bachelor's Degree or equivalent experience and / or military experience
  • Overall 3-5+ years of demonstrated sales success
  • Minimum of, ex. 3+, years of experience of positioning and selling contact center solutions
  • Must be a US Citizen


Preferred Skills and Professional Experience:

  • Effective active learning and listening skills.
  • Critical thinking, judgment, and decision-making skills.
  • Strong monitoring and time management skills.
  • Excellent interpersonal and persuasion skills.
  • Excellent public speaking and presentation skills.
  • Ability to solve problems using deductive and inductive reasoning.
  • Excellent oral and written communication and expression skills.
  • Ability to sensitize and forecast problem areas.
  • Ability to work closely and effectively with members across departments and at all levels of the organization.

About Presidio

Presidio is a leading provider of information technology services and solutions for businesses of all sizes. The company offers a wide range of services, including cloud computing, cybersecurity, data center solutions, and more. Presidio was founded in 2003 and has since grown to become one of the largest IT services companies in the United States. The company has over 3,000 employees and serves clients in a variety of industries, including healthcare, finance, and government.
Learn more about Presidio
Size
2,900 employees
Industry
Information Technology
Founded
2003
NASDAQ
PSDO
* Ladders Estimates

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