Business Analyst

Toronto Metropolitan University

$101K — $128K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Post-secondary degree in Information Technology or related field; additional training in database management required.
  • 5+ years in a business systems environment with solid systems analysis, design, and SQL skills.
  • 5+ years of experience analyzing user requirements in an Oracle/PeopleSoft systems environment, particularly Campus Solutions.
  • Strong analytical, research, problem-solving, judgment, and decision-making skills; capable of root cause analysis.
  • Excellent communication, organizational, and reasoning skills; ability to work in both team-oriented and independent settings.

Responsibilities

  • Utilize analytical skills to support the Oracle/PeopleSoft Campus Solutions user community.
  • Collaborate with functional users to determine and analyze system requirements.
  • Develop functional specifications for the technical team to implement new processes.
  • Act as a liaison between technical support and functional users for troubleshooting.
  • Provide support to users in resolving system issues and improving processes.

Benefits

  • Hybrid work environment promoting work-life balance.
  • Commitment to accessibility and inclusivity in the workplace.
  • Opportunities for professional development and continuous learning.
Full Job Description
About the Office of the Registrar:

The Office of the Registrar (RO) contributes to Toronto Metropolitan University's bold vision by providing the bedrock of innovative systems and structures required to build a world-leading institution. Every member of the university community is an RO client. The RO is involved in the entire academic experience of the student body from admission through to graduation, providing reliable support through a wide range of services and safeguarding the integrity of the university's policies and student records. We provide expert guidance to academic leaders regarding student recruitment, admissions, student financial services, student fees, new programming initiatives, transfer credit, course offerings, grading processes, scheduling, academic policy and curriculum management.

The Opportunity

The Business Analyst utilizes their business knowledge and analytical skills in combination with their experience and understanding of data structures to provide support to the Oracle/PeopleSoft Campus Solutions System user community. The incumbent determines and analyzes functional requirements in collaboration with functional users, develops functional specifications for the technical group Computing & Communications Services (CCS) for new functions and/or processes. The successful candidate acts as a bridge between the technical support area and the functional user community and supports functional users in problem solving and troubleshooting system issues.

Qualifications
To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:
  • Post-secondary degree in Information Technology or related field with a minimum of one additional year of training in database management and processing of mass data sets.
  • Minimum of five (5) years experience in a business systems environment with a solid understanding and command of systems analysis, design and SQL.
  • Minimum five (5) years experience analysing user requirements and excellent problem-solving skills in a large integrated Oracle/PeopleSoft systems environment (Campus Solutions preferred) with minimal assistance or direction.
  • Superior analytical, research, problem solving, judgement and decision making skills are required to troubleshoot issues, to interpret functional users' needs and identify the root cause of issues; to develop user friendly processes and procedures.
  • Excellent communication, administrative, organization, problem solving, and analytical and reasoning skills.
  • Demonstrated ability to work collaboratively and independently within a team environment.
  • Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.
Note:
Candidates may be asked to demonstrate qualifications through an occupational test.
Candidates must have a demonstrated record of dependability/reliability and a commitment to maintain confidentiality.

Additional Information (OPSEU)
Position Number(s) 20000029 Reports To RO- Business Systems Department Assistant Director, Business Systems Employee Group OPSEU Vacancy Type
Term

This is an existing vacancy.
Work Location Hybrid Start Date ASAP End Date October 29, 2027 Hours of Work 36.25 Grade 15 Salary Scale $101,232.42 - $128,238.22 Hiring Salary Range $101,232.42 - $110,619.42 TA Specialist - Posting Date August 27, 2026 Application Close Date September 10, 2026
  • Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.
  • As part of the selection process, candidates may be required to complete an occupational assessment.
  • Applications will only be accepted online through Toronto Metropolitan University's career site.
  • We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform . All information received in relation to accommodation will be kept confidential.

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