City of Toronto

BUSINESS ANALYST (Payroll Modernization Project)

City of Toronto • $89K — $120K *
Toronto, ON M3C 0E3In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Post-secondary education in a related field or equivalent experience.
  • Experience with business requirements documentation and validation.
  • Proven background in business process reviews and workflow analysis.
  • Experience in large-scale transformation and ERP implementations.
  • Proficiency in data analysis and dashboard development using relevant tools.
  • Strong facilitation and stakeholder engagement abilities.
  • Excellent verbal and written communication skills.

Responsibilities

  • Conduct business process analysis to identify efficiency improvements.
  • Gather and document business requirements through multiple methods.
  • Facilitate workshops for requirements review and process mapping.
  • Maintain accurate business process documentation and specifications.
  • Evaluate options and recommend solutions for payroll improvements.
  • Support project execution and monitor progress on payroll modernization initiatives.
  • Build collaborative relationships with various departments and vendors.

Benefits

  • Comprehensive health and dental benefits package.
  • Opportunities for professional development and training.
  • Participation in a pension plan.
  • Paid time off for vacation and sick days.
Full Job Description
Job ID: 65822

Job Category: Policy, Planning & Research

Division & Section: Chief Financial Officer's Office, Strategic Enterprise Integration & Mod

Work Location: Metro Hall, 55 John Street, Toronto, ON

Job Type & Duration: Full-time, 4 Temporary (12 month) vacancies

Salary Range: $89,337.00 - $120,831.00, TM1897, WG 6.0

Hiring Zone: $93,536.00 - $101,412.00

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 21-JUL-2026 to 5-AUG-2026

Reporting to the Project Director Business Transformation, the Business Analyst will play a key role in supporting the planning, analysis, design, implementation, testing, and adoption of modern payroll solutions. The successful candidate will work closely with Payroll, Human Resources, Information Technology, Finance, vendors, and business stakeholders to document current and future-state business processes, gather and analyze business requirements, support system configuration and integration activities, and contribute to organizational change initiatives.

Major Responsibilities
  • Conduct business process reviews and analysis of current payroll-related processes, identifying opportunities to improve efficiency, effectiveness, compliance, and service delivery.
  • Gather, document, validate, and manage business, functional, systems, process, and data requirements through interviews, workshops, surveys, document reviews, and stakeholder consultations.
  • Facilitate requirements review sessions, process-mapping workshops, and business process re-engineering activities with stakeholders.
  • Develop and maintain As-Is and To-Be business process documentation, workflow diagrams, Business Requirements Documents (BRDs), use cases, requirements tracablity documentation, and standard operating procedures.
  • Identify and evaluate options related to policies, procedures, technology, information systems, and management practices, and recommend solutions to improve payroll service delivery.
  • Support one or more workstreams within the Payroll Modernization Project and contribute to project planning, execution, monitoring, and reporting activities.
  • Build effective working relationships with Payroll, Human Resources, Finance, Information Technology teams, vendors, System Integrators (SIs) and external partners to achieve project objectives.
  • Participate in cross-functional project teams, steering committees, working groups, and stakeholder forums.
  • Prepare Business Requirements Documents (BRDs), business cases, feasibility studies, project documentation, requirements specifications, training materials, and executive briefing notes.
  • Prepare reports, presentations, status updates, and recommendations for senior management and project governance committees.
  • Analyze payroll, employee, and financial data to support business decision-making, process improvements, and system implementation activities.
  • Perform data mapping, data validation, and data quality assessments to support system integration and migration activities.
  • Develop and maintain data dictionaries, business rules, data definitions, and reporting requirements.
  • Support the development of dashboards, performance measures, key performance indicators (KPIs), and analytical reporting solutions using business intelligence tools.
  • Conduct analysis to measure the effectiveness and efficiency of payroll processes and help establish performance monitoring frameworks.
  • Support solution design reviews and ensure business requirements are accurately reflected in proposed solutions.
  • Assist with testing activities, including requirements traceability, test planning, test case development, execution, defect tracking, issue resolution, and user acceptance testing to ensure business requirements are fully validated.
  • Support change management activities by preparing communications, training materials, user guides, and stakeholder engagement plans.
  • Deliver presentations, walkthroughs, and training sessions to support user readiness and adoption of new payroll processes and systems.


Key Qualifications
  1. Post-secondary education in Business Administration, Business Analysis, Information Systems, Finance, Public Administration, Data Analytics, Project Management, or a related discipline, or an equivalent combination of education and experience.
  2. Considerable experience gathering, analyzing, documenting, and validating business requirements including Business Requirements Documents (BRDs) and maintaining requirements traceability throughout the testing lifecycle
  3. Experience conducting business process reviews, process mapping, workflow analysis, process re-engineering, and service improvement initiatives.
  4. Experience supporting large-scale business transformation, SAP Payroll, SAP S/4 HANA Payroll, ERP implementations, enterprise modernization projects, enterprise systems implementation, ERP, payroll, HRIS, or related technology projects.
  5. Experience conducting data analysis, data validation, reporting, and developing dashboards or analytical solutions using tools such as Excel, Power BI, Tableau, SQL, or similar technologies.
  6. Experience preparing business cases, feasibility studies, requirements specifications, process documentation, training materials, and executive-level reports.
  7. Strong facilitation, consultation, and stakeholder engagement skills, with the ability to effectively communicate complex business and technical concepts to diverse audiences.
  8. Demonstrated ability to work independently and collaboratively in a complex, fast-paced, and evolving project environment while managing competing priorities.
  9. Highly developed analytical, problem-solving, research, and critical-thinking skills, with the ability to develop practical options and recommendations to support decision-making.
  10. Strong verbal and written communication skills, including experience preparing presentations, facilitating workshops, and delivering training.
  11. Knowledge of payroll processes, payroll legislation, human resources systems, SAP SuccessFactors, SAP Payroll, SAP S/4 HANA Payroll, systems integrations, ERP implementations, data migration, systems integration, or change management principles will be considered strong assets.
  12. Certified Business Analysis Professional (CBAP), PMI-PBA, PMP, Lean/Six Sigma, Prosci, or other relevant professional certifications would be considered assets.

About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

City of Toronto Careers

There has never been a better time to explore the diverse job opportunities at the City of Toronto—the hub of professional growth and innovation in the region.

Work You’ll Experience

Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

City of Toronto Jobs and Employment

The City of Toronto is building a market-leading workforce that supports the city’s vision through strategic leadership and proactive management. This team helps to master the challenges of urban growth and community service.

Innovative Work

At the City of Toronto, innovation isn’t just a buzzword—it's a practical approach to solving real-world issues that affect millions of people. With projects that range from improving municipal services to enhancing urban sustainability, employees at the City of Toronto push the boundaries of what is possible in public service.

Professional Growth and Development

The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

Explore Career Opportunities

From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

The City of Toronto Employment Culture

The City’s employment culture is centered on creating a supportive and inclusive workplace. This culture is evident in its commitment to diversity and innovation, where each team member’s contributions are valued and celebrated.

Stay Connected with City of Toronto Careers

Join the Team

Search open positions that match your skills and interests. The City of Toronto looks for passionate, curious, creative, and solution-driven team players. Explore the various benefits, from health insurance to retirement plans, that make the City of Toronto a premier employer.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights—all from the professionals who are part of the City of Toronto team.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at the City of Toronto.

SEARCH CITY OF TORONTO JOBS

READ CAREERS BLOG

Learn more about City of Toronto
Size
10,001 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at City of Toronto

More Business Services Jobs

Find similar BUSINESS ANALYST (Payroll Modernization Project) jobs:

NationwideToronto, ON