Amazon

Business Analyst, North America Surface Transportation Customer Experience (NAST CX)

Amazon$74K — $130K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of analytical experience in tax, finance, or related fields
  • Proficient in Excel (VBA, pivot tables, power pivots) and data visualization tools (e.g., Tableau)
  • 3+ years of business or financial analysis experience
  • Bachelor's degree or equivalent
  • Experience in defining requirements and using metrics for insights
  • Strong SQL skills
  • Ability to influence stakeholders with business recommendations

Responsibilities

  • Leverage generative AI to enhance data exploration and insight generation
  • Develop predictive models with science teams for forecasting customer experience outcomes
  • Automate analyses and anomaly detection through AI-assisted workflows
  • Evaluate and advocate for new AI-powered analytics tools
  • Write and optimize SQL queries and build ETL pipelines
  • Identify and implement automation opportunities for reporting processes
  • Collaborate across functions to provide analytical support for strategic initiatives

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • Mental Health Support and EAP services
Full Job Description
Amazon's North America Surface Transportation Customer Experience team is seeking a Business Analyst to support data-driven decision making that improves the delivery experience for millions of customers. In this role, you will be responsible for designing, building, and maintaining analytical frameworks, products, and deep-dive analyses that illuminate customer experience trends, identify root causes of defects, and quantify the impact of product and operational initiatives across our surface transportation network.

You will serve as a key analytical partner to Product Managers, Program Managers, and Operations leaders - translating complex transportation and customer data into clear, actionable insights. The ideal candidate is passionate about using data to tell stories, thrives in ambiguity, and is energized by working at the intersection of customer experience and large-scale logistics.

Key job responsibilities

- AI-Assisted Analysis: Leverage generative AI tools and large language models (e.g., Amazon Bedrock, Amazon Q) to accelerate data exploration, pattern recognition, and insight generation across large, complex data sets

- Predictive Analytics: Partner with science teams to develop and validate predictive models that forecast customer experience outcomes such as delivery delays, contact rate spikes, and defect trends across the surface transportation network

- Automated Insight Generation: Build and refine AI-assisted workflows that automate recurring analyses, anomaly detection, and narrative summarization to reduce manual effort and accelerate time-to-insight

- AI Tool Evaluation & Adoption: Stay current on emerging AI/ML tools and capabilities; evaluate and champion new AI-powered analytics solutions that can enhance the team's analytical capabilities and decision-making speed

- Data Pipelines: Write and optimize SQL queries across large-scale data sets; build ETL pipelines to automate recurring data workflows

- Scalable Solutions: Identify opportunities to automate manual reporting and analysis processes using AI and scripting tools, improving team efficiency and data reliability

- Cross-Functional Collaboration: Partner closely with Product Managers, Program Managers, Science, Engineering, and Operations teams to provide analytical support for strategic initiatives

BASIC QUALIFICATIONS

- 3+ years of tax, finance or a related analytical field experience

- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience

- 3+ years of business or financial analysis experience

- Bachelor's degree or equivalent

- Experience defining requirements and using data and metrics to draw business insights

- Experience with Excel

- Experience with SQL

- Experience making business recommendations and influencing stakeholders

PREFERRED QUALIFICATIONS

- Experience partnering with executive-level leaders to identifying and solving business issues

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 74,300.00 - 130,100.00 USD annually

USA, WA, Bellevue - 82,700.00 - 130,100.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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