Job Summary
The Business Analyst (Manager Level) serves as a strategic liaison between business stakeholders and technology teams, driving business initiatives, process improvements, and solution delivery. This role is responsible for gathering and managing business requirements, facilitating stakeholder collaboration, supporting implementation activities, and ensuring solutions align with business objectives, operational efficiency goals, and compliance requirements.
Key Responsibilities
• Gather, analyze, and document business requirements through stakeholder interviews, workshops, process reviews, and business analysis activities.
• Translate business requirements into functional specifications, user stories, acceptance criteria, and other project documentation.
• Ensure requirements are clearly defined, traceable, and aligned with business objectives.
• Analyze existing business processes and workflows to identify opportunities for optimization, automation, and operational efficiency.
• Develop process maps, workflow diagrams, business process documentation, and related artifacts.
• Recommend and support implementation of process improvement and business transformation initiatives.
• Serve as the primary liaison between business stakeholders, project teams, and technology teams.
• Facilitate communication and collaboration across cross-functional teams throughout the project lifecycle.
• Manage stakeholder expectations and ensure alignment on project goals, priorities, and delivery outcomes.
• Support end-to-end implementation activities, including User Acceptance Testing (UAT), test case preparation, defect tracking, issue resolution, deployment coordination, and end-user adoption efforts.
• Participate in Agile delivery processes, including sprint planning, backlog refinement, prioritization, and requirements management.
• Prepare reports, dashboards, presentations, and business updates to support decision-making and project governance.
• Monitor project progress and assist in resolving business, operational, and process-related issues.
• Ensure delivered solutions meet business requirements, compliance standards, and operational objectives.
• Collaborate with stakeholders to identify risks, dependencies, and opportunities for continuous improvement.
Required Qualifications
• 6-10 years of experience in business analysis, requirements gathering, and process improvement within financial services, technology, or related industries.
• 6+ years of experience gathering, documenting, and managing business requirements and functional specifications.
• 5+ years of experience analyzing business processes, identifying improvement opportunities, and supporting transformation initiatives.
• 5+ years of experience working with Software Development Lifecycle (SDLC) methodologies and Agile frameworks, including Scrum and Kanban.
• 5+ years of experience supporting system implementations, including UAT, testing coordination, defect management, and deployment activities.
• Experience using business analysis and reporting tools such as Microsoft Excel, Visio, JIRA, Tableau, or similar platforms.
• Demonstrated ability to create process documentation, workflow diagrams, user stories, functional specifications, and business reports.
• Strong analytical and problem-solving skills with the ability to translate complex business requirements into actionable solutions.
• Excellent verbal and written communication skills with the ability to engage technical and non-technical stakeholders.
• 3+ years of experience managing stakeholders and working within cross-functional delivery environments.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Bachelor's degree in Business, Information Technology, Finance, or a related field.
Preferred Qualifications
• 7-10 years of experience within financial services, regulated industries, or large-scale enterprise environments.
• Experience supporting digital transformation, process re-engineering, or system modernization initiatives.
• Familiarity with data analysis, reporting, dashboard development, and business intelligence tools.
• Experience supporting enterprise-wide business and technology transformation programs.
Certifications
• CBAP (Certified Business Analysis Professional), PMI-PBA (Professional in Business Analysis), or similar business analysis certifications preferred.
