SUMMARY:
The Business Analyst - IT & Digital Transformation is responsible for supporting system integrations, process improvement initiatives, and digital transformation projects across JAS. This role partners with operational teams, customers, and IT resources to identify business requirements, evaluate current processes, and develop practical solutions that enhance efficiency, data visibility, and service delivery. Working closely with both business and technical stakeholders, the Business Analyst helps ensure successful project implementation while driving standardization, automation, and continuous improvement throughout the organization.
ESSENTIAL FUNCTIONS:- Gather and document business, process, and integration requirements from internal stakeholders and customers
- Analyze existing business processes and identify opportunities for improvement, automation, and standardization.
- Create clear business requirements, process maps, workflows, and user stories for technology and development teams.
- Serve as the primary liaison between business users, customers, and technical teams to ensure alignment on project objectives and deliverables.
- Support testing activities, including User Acceptance Testing (UAT), defect tracking, and validation of business requirements.
- Assist with solution deployments, go-live activities, user adoption efforts, and post-implementation support.
- Help troubleshoot system, process, and integration issues while coordinating resolution efforts with the appropriate teams.
- Monitor and track project tasks, timelines, risks, and stakeholder communications to support successful project execution.
- Evaluate current operating procedures and recommend more efficient and scalable ways of working.
- Support customer integration projects and collaborate with stakeholders to ensure successful onboarding and implementation.
- Promote a culture of continuous improvement, innovation, and data-driven decision-making throughout the organization.
QUALIFICATIONS:- Bachelor's degree in Business Administration, Computer Science, Supply Chain Management, Information Systems, or a related field.
- Minimum of 3 years of experience within a global freight forwarding environment, including Air Freight, Ocean Freight, Customs Brokerage, or Contract Logistics.
- Minimum of 3 years of experience using CargoWise.
- Strong business analysis, business process mapping, and requirements gathering skills.
- Strong analytical, problem-solving, communication, and project coordination capabilities.
- Demonstrated ability to manage multiple priorities and collaborate effectively with cross-functional teams.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Self-motivated, organized, and capable of working independently in a fast-paced environment.
- Basic project management experience and familiarity with project methodologies and governance practices.
PREFERRED QUALIFICATIONS:- Experience with Microsoft Excel, including advanced functions and VBA.
- Experience with Power BI and other data visualization tools.
- Knowledge of ETL processes, data integration concepts, and business intelligence reporting.
- Previous experience supporting system implementation, integration, or digital transformation initiatives within the logistics or supply chain industry.
SUCCESS FACTORS:- Customer-focused mindset with a commitment to service excellence.
- Strong business and technical acumen.
- Ability to analyze data and make informed recommendations.
- Ability to translate complex business requirements into practical, scalable solutions.
- Strong stakeholder management, communication, and relationship-building skills.
ADDITIONAL:The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
