GENERAL OVERVIEW:

This position is responsible for providing expert data analysis or consultation regarding complex data processes, business processes and interfaces to support the areas to allow project teams to make decisions on the integration of enterprise-wide applications. The position will leverage current and emerging technologies to develop business solutions, and perform functional decomposition techniques to reengineer processes for continuous improvement. Responsible for communicating effectively with all levels of the organization, including steering committees and project sponsors. Provides consulting as an application or cross-functional expert on complex and/or highly visible projects using project management and business expertise. Provides coaching, consulting and mentoring team members on multi-faceted, highly complex business/systems processes.

The day to day responsibilities:

• Collaborate with Product, Sales, Sales Operations, IT, Billing Operations and other stakeholders to become a subject matter expert on the end-to-end billing process
• Define data and report requirements for operational and billing reconciliation reports
• Analyze data and create monthly detailed and executive summaries of operational and billing performance

Create analysis to inform stakeholders of process errors and potential root-causes

ESSENTIAL RESPONSIBILITIES:

• Communicating effectively with all levels of the organization.
  • Identify and articulate problems to steering committees and/or project sponsors.
  • Provide consultation on the development of business solutions to satisfy complex project goals and objectives.
  • Resolve problems and make decisions regarding complex issues and projects.
  • Establish and maintain customer touch points

• Providing expert data analysis or consultation regarding complex data processes, business processes and interfaces to support the areas. Provides expert advice to allow project teams to:
  • Make decisions based on how individual applications integrate with other enterprise-wide applications using expert knowledge.
  • Collaborate with systems architects utilizing analytical, testing or project management tools to facilitate project deliverables.
  • Perform functional decomposition techniques to reengineer processes for continuous improvement.

• Consulting as an application or cross-functional expert on complex and/or highly visible projects using project management and business expertise to produce project deliverables.
• Coaching, consulting and mentoring team members on multi-faceted, highly complex business/systems processes.
• Other duties as assigned or requested.

EDUCATION

Required

• High School Diploma or GED

Substitutions

• None

Preferred

• Bachelor's degree

EXPERIENCE

Required

• 7 years analyzing business processes to include one or more of the following: Interpreting system documentation, Data modeling and/or business process modeling, Dataflow / context diagramming, etc.
• 7 years in Project Management, including: Project Lifecycle methodology for gathering requirements, developing test scenarios and cases, risk management, issue management planning and coordination, etc.
• 7 years utilizing PC with standard applications, report writers and/or query tools
• 7 years of presenting to large groups, developing training documentation and/or providing training and creating process/technical documentation

OR

• 3 years of relevant work experience with a Bachelor's Degree

OR

• 1 year of relevant work experience with a Master's Degree

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Project Management Professional (PMP)

SKILLS

• Ability to analyze business processes to include one or more of the following:
• Interpreting system documentation, Data modeling and/or business process modeling, Dataflow / context diagramming, etc.
• Ability to manage projects including activities such as:
• Project Lifecycle methodology for gathering requirements, developing test scenarios and cases, risk management, issue management planning and coordination, etc.
• Ability to utilize PC with standard applications, report writers and/or query tools
• Ability to present to large groups, developing training documentation and/or providing training and creating process/technical documentation

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.